Okay, here is my question, I have a 2006 Dodge sprinter 3500 with 90k miles got a check engine code for the first glow plug needing to be changed. Dealership quoted me about 550.00 which isn't covered under warranty.. However they called back the next day said they couldn't remove the glow plug as it was spinning or whatever and the only way to repair was a new head which is 4500.00 which is under my 100k 5 year warranty.
They went on to say that I would still have to pay the 550.00 for the glow plugs he said he had to be careful on asking the warranty person about the head which is under warranty because he said if he asked about the glow plugs and they were the cause of the head to be changed then it wouldn't be under warranty..
That makes no sense to me, has any one had a glow plug seize up or spin and that it couldn't be removed and the only way to repair it is a new head and if so was it ALL covered under warranty? Seems to me like the guy is trying to make an extra 550.00 out of the deal.
please help.. I'm glad I'm getting a new head for free but don't see why I'd be responsible for the 550.00 if they can't remove it anyway...
They went on to say that I would still have to pay the 550.00 for the glow plugs he said he had to be careful on asking the warranty person about the head which is under warranty because he said if he asked about the glow plugs and they were the cause of the head to be changed then it wouldn't be under warranty..
That makes no sense to me, has any one had a glow plug seize up or spin and that it couldn't be removed and the only way to repair it is a new head and if so was it ALL covered under warranty? Seems to me like the guy is trying to make an extra 550.00 out of the deal.
please help.. I'm glad I'm getting a new head for free but don't see why I'd be responsible for the 550.00 if they can't remove it anyway...