Dealer is a joke, an old timer you have to go in and play the game of ok sign an offer and I'll see what my manager says.....old school dudes....only sprinter dealer lie this in Ontario and I dealt with them all
I've had good experiences there now that i've broken them in a bit sales wise. They are a car dealer and have that mentality. They still don't quite understand why a commercial motor vehicle is different, but they will when Im done with them.
If you take your van there for service make sure they quote you for work ahead of time with parts cost and labor times. They like to bill very heavy for labor, but the work i've had done there has been good quality for the most part.