06 T1N Can
MERCEDES-BENZ OF HOFFMAN ESTATES
1000 WEST GOLF ROAD
HOFFMAN ESTATES, IL 60194
Phone: (847) 885-7000
Fax: (224) 653-2153
My name is Bob (Rattfink) and I have been a Mercedes Benz mechanic at Motorwerks in Barrington, IL. for 18 years. Greg is another tech who has been with MB for 25 years and Brian is our "new guy" with 6 years experience. We are currently working at our new Sprinter franchise 1000 w golf rd Hoffman Estates, IL.
This forum is such an eye-opener, we have heard Dodge dealers explain higher than normal fees because a Sprinter is a "super advanced" machine, unlike anything they normally deal with. While the Sprinter is probably the most technically advanced commercial van in existance, we eat sleep and breathe Mercedes Benz. The engine and trans in the 2010 MB/ Freightliner Sprinter is nothing new to us, the electronics are sophisticated, yes, but we deal with this technology day in and day out, PROFESSIONALLY.
Charging a (singular) diagnostic fee is pretty standard, if anyone wants to "walk you up the ladder" with a fee for each complaint, they are doing you a disservice. If someone tells you they can't replace something under warranty, they should be able to SHOW you a report from the manufacturer, on paper, exactly why. Hearsay is not part of the warranty. It helps to know a diesel from a gas engine, too.
Mercedes Benz dealers can perform warranty work on any sprinter still covered under the manufacturers warranty with the exeption of Dodge extended warranties and Dodge recall campaigns. so if you are unhappy with dealer service, consider that MB is in fierce competition with Jaguar and Lexus for #1 customer satisfaction, our pay plans are predicated on this and we are trying to make a splash in the market.