I brought my 2013 2500 Cargo in for the 10,000 mile service in early October. I had to wait about a week because I requested a loaner, though they do not loan Sprinters. My SA told me up front that the cost was typically about $450.00! We all know that you have to make a profit in business, but $450 for a basic check with an oil change is a little stiff.
I don't know for sure how long the basic service, including the oil change, took because I had insufficient air conditioning and "clinking" noise when backing up from a stop and at times when accelerating. They found and repaired an AC leak on an O-ring at the expansion valve, but "could not duplicate the customers concern at this time" regarding the "clinking" noise. They also performed "EngineSoftware Campaign 2013090003" which updates the engine control module software.
The oil and filter cost $119.87, they treated the diesel with some additive/cleaner for $14.93 and added 8 quarts of A-Blue for $31.20.
I do feel that charging $3.89 for windshield fluid, $3.40 for windshield fluid additive, $1.50 for a new windshield fluid container cap O-ring is chickensh#t.
I was treated courteously and they did respond to all my concerns.
This is my first diesel after 26 years of Ford E-350's, but I will now continue to do my own service and repairs when possible.
BTW, Dave Marsh, my salesman, was a pleasure to work with, no BS and, I feel, a fair price.
Peter