I'd have thought the engine would have been running pretty rough with that level of overfuelling.
Therefore IMHO the dealership has opened itself up to this situation by not doing a thourough job, so they are in the firing line due to their own negligence.
At the very least they could note the rough running on the invoice or to the customer for further diagnosis, then fault is back on the customer 100%.
Lets face it, a quick star diag session to do an injector smooth running check would take 30mins tops, at cost thats like $20 if that. Pretty cheap insurance considering the 10k+ bill being passed around like a hot potato.
Dennis, if thisT1N had come in to your shop for a quick oil change, do you think your techs would have noticed the overfuelling?
Firstly "Owner".
Here in the US there are often two divisions in dealerships, one is doing quick lubes to attract business & do upsells.
The other doing regular parts & service activities as you would normally find in any advanced country
I don't know the back story on this completely but its often where the customer just wants an oil change, no more no less!
Obviously the customer received his oil/filter change then the engine failed shortly thereafter.
Clearly from what transpired the dealership offered him $4500 as compensation.
From my perspective they (dealership ) didn't exercise due diligences and record any pertinent observations or invoke any disclaimers.
Consequently he was offered a fixed sum as compensation. The rig ended up in our shop with the hope that it could be fixed for the sum received.
Unfortunately it could not be recuperated for $4500 , it was too far gone for that.
Having torn it down for inspection I was told to stop work
The owner has opted for a junk yard take out engine and some kind soul is going to fit it for a few beers.
So I have tossed the dismantled engines etc in the back and its bon voyage by hook & by tow truck after he has paid the labor bill.
Dennis
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