Hahaha yes- I did them correctlyWell did you do them right?
Dennis
Well its a two way street,."Avoid Mercedes of Chantilly." I cannot emphasize this strongly enough. But the problem becomes--if not there; then where?
Yes basically just like any service establishment, hospitality, fees paying emergency hospital/clinic , gym. gun range, you name it ,then there's no alterative don't patronize that business if you can help it .Good point, Dennis. I have not become the obnoxious customer (I hope!), but have experienced enough frustration at this dealership that (1) I feel that sharing their poor performance/attitude is useful to the community and (2) although vowing to never return, there really is no alternative, and they know it.
ExactlyIf they don't have them in stock, Costco will order tires (you pay up front), then they call you when tires arrive and schedule an appointment for the install.
No issues or surprises.
andIn short that dealership , like many doesn't stock tyres , but simply relies upon a just in time policy from a third party supplier .
In short they took it for granted that they had a time window (like all day) to complete the mission.
They assumed wrongly, because you wanted it NOW and didn't take that into consideration when making the appointment.
Dennis, I think you missed a few details in your read - If the Mustang reports this accurately (no reason to think he does not) the dealership blew this down their leg. They stated that tires were IN STOCK (not delivered just in time) and the Mustang was OKish with a 3 hour delay (he did not demand NOW) and they still couldn't even lay their hands on the tires until closing time, which means tires won't even be installed that day.Before I made the appointment I verified that they had the proper tires in stock. I arrived there at the appointment time this morning and was told to expect a three-hour wait.
Well of course you are right they blew it.and
Dennis, I think you missed a few details in your read - If the Mustang reports this accurately (no reason to think he does not) the dealership blew this down their leg. They stated that tires were IN STOCK (not delivered just in time) and the Mustang was OKish with a 3 hour delay (he did not demand NOW) and they still couldn't even lay their hands on the tires until closing time, which means tires won't even be installed that day.
When they discovered that they had screwed up the appropriate dealer response should have been 1) an apology, 2) priority scheduling at the Mustang's convenience, 3) token compensation for the Mustang's time and distance, since he will have to make another trip - $100 off on future work.
I just had tires installed by the mobile unit in my driveway. It also let me watch where he put the jacks. . . .And just as I was beginning to accept that my expectations were too high, this happened. I made an appointment at Mercedes of Chantilly for service that even they couldn't screw up: replace the two front tires and conduct an alignment. Before I made the appointment I verified that they had the proper tires in stock. I arrived there at the appointment time this morning and was told to expect a three-hour wait. After 30-40 minutes the service advisor approached and said they could have those tires available by 5 PM this evening. I told him I already checked to determine if those tires were in stock, and they were. He said to me, "I know. They show online as in stock, but they're not." I politely asked for my keys back and left.