Folks
Bob reminds me of a typical American customer who is looking for a warranty where non really exists because it as expired or isn't applicable.
Having adjudicated such activities around the world its frankly quite amusing to see national characteristics at work.
Some customer exchange dialogue can make you chuckle .
Here are some of the most memorable ones:_
I was asked if the check engine was on! I lifted the hood and checked! The engine is there and running! Its
on!
I am confused.
I received a letter from Landover about the risk of fire in the dashboard of my new Range Rover . Your visiting engineer Mr Williams gave instructions that on-one was to start it up , but your transport technician defied that order, started it up and set the dash on fire, filling the cabin with smoke. I am making a claim because this is a microcosms of England these days, where nobody gives a schit!
I am lodging a claim and a strong complaint about my new Jaguar XJ12
One of your nincompoops (a Pakistani) at your Kuwaiti dealerships filled my automatic gearbox with Landrover gear oil Now it won't change out of 1st gear .
I am making a claim
Please in future I want only English mechanics working on my Jaguar. Please fly your best chaps out at your earliest convenience to fix my car.
A bonefide claim about steering on a truck
.Customer was French in Bordeaux with a very string agricultural accent.
I could get the basic dialogue by concentration of the caller's voice, but when I asked about the model and the year of the truck, he kept stating it was a "Klee dees dahl" ! Confused and frustrated both of us. I asked can you spell it letter by letter ?
Peut tu l'épeler?
Oui monsieur "C-L-Y-D-E-S-D-A-L-E"!
Oh a bloody Clydesdale why didn't you say so!
Now one everyone can appreciate.
An owner was having a huge run around getting his Austin Allegro fixed under warranty . I called that crap
"One Leg Crow" ,
This poor fellow had been fobbed off by every car division and transferred to big Truck & Bus Div, where he had my sympathetic ear.
Having listened at length to his lurid story, I had to mention that he he had been transferred to the wrong division.
Oh No! Not again was his plaintiff retort.
Don't worry Sir I will look into it .
Once I have some information I will call you back.
They all say that!
Here are my phone numbers & call this its my private number right now and I will answer it .
Suffice to state that they got a new car from the dealer after they had dicked it up!
Latterly I got a postcard
Thanks for you lorry blokes for helping us out .
We got new car an estate car version with leather upholstery.
This means we can take two disabled fellow ex servicemen to the 50 year D Day anniversary In France..
We are old ex service people members of the Woking British Legion.
Thank so much for all your help.
Doris & Len.
What more can you state!
Dennis
'cept perhaps the sound of the forces sweetheart to close the post