A number of forum members have been using the StarTek site for years .... but over those years the prices have been escalating (there used to be a $12 per year Electronic Parts Catalog (EPC) access that also provided full datacard access)
I was unaware that it didn't cover the VS30, and (if it was my $60) i'd beat on MB for a refund, explanation and/or access.
Unfortunately, today is a holiday in the US, so they may not be at the (local) office ... plus Covid..
Your "technical difficulties" could well be related to that (perhaps they're upgrading the site? Or it broke?).
good luck
--dick