I had the complete opposite experience with Smothers.I have had excellent service from Smothers in Santa Rosa. Matt is the Sprinter service manager and is a square shooter that tries very hard to do the right thing. Parts and service are not cheap, but at least Matt is doing what he can for your benefit within the limits placed on him by Mercedes.
I just took my Sprinter to Collie Autoworks and they were great, highly recommend! Very knowledgeable, there were about 12 other Sprinters in the lot so definitely have a reputation. Pricing was fair and they gave honest assessments, Roger was very helpful.
Hi Tom. Got your note. I am actively working as a mechanic and helping folks out with their camper builds (mostly electrical and heating systems as I'm not a carpenter) here in the SFBA, actually in the East Bay, on T1N Sprinters. Feel free to give a call @ 8zero.5.44one.0ne52.three.Still seems to be such an issue in Bay Area ... a good dedicated Sprinter mechanic. We're in the heart of West Oakland and have had poor luck with the places mentioned in the thread that are within 15 miles. Seems like you need to leave the area to find good independent service.