Ok, so im not the only person who thinks its horrible. I was somewhat worried that I was being an overly finicky engineering type
I'll try to hit on a few of the questions I see here, at least from my point of view.
First, "doing it differently" would be giving CCV AND yourself enough time to make sure everything is done right. I would plan to show up after the alloted 2 weeks, have a room booked in locally (in Loveland, not a bad little town) and a rental car to get around. Go to the shop; if they are still working on your van, ask when they expect to be done. I would guess the answer will be "today by closing" (what I got). At that point, tell them you'll be back tomorrow at noon to inspect, and politely ask that it be cleaned up and ready. Then go find some good food and beer (Grimm Brothers for German style brews Another good approach would be to call the day your van is supposed to be ready and tell them you can't pick it up for several days. Either way, allow yourself, and CCV more time. And by all means allow your self AT LEAST one day to go test drive the work and take a real close look at it. And a day for them to correct any mistakes or fully document what needs to be done.
BOTTOM LINE: Don't leave until you are completely sure everything is done to your satisfaction. As mentioned above in both ORH's and my posts, we scheduled ourselves tightly assuming that all would be right and we'd leave the shop under a rainbow held up by unicorns. In my case, Derek asked me to come back in a few hours. My buddy took me to Grimm bros and I came back with beer goggles... bad idea! And I had to be back in SoCal in 3 days, 'nuther bad idea.
Roadtripr, et al: Realize that Slammit is CCV's rep and it's not his first rodeo. He knows Derek and all the folks at the shop, knows exactly what to ask and look for and how to get everything done right. Also, he does most of the finish work, and I will give him a big nod for detail, he's been doing vans a long time. So yeah, his stuff will look good!
There used to be a guy named Scott here in SoCal that reportedly did warranty work for CCV here, I'm working on tracking him down. There's also a rumor of another pop top company getting started with a focus on large format (Sprinter, Transit, Promaster) vans. I'm working on tracking them down as well. Feel free to DM me if you want to be kept up to date.
One last thing: We've all known folks who have a good product but terrible business acumen. They manage to bumble along in spite of themselves because the product design is good, and they are usually great people. If you ever meet Derek, you'll have a hard time not liking the guy. personally, I'd like to hang out with him on an extended trip, beer drinking session, or just working with him. That's why I would go CCV again, unless that other company "pops" up (sorry, couldn't resist
Hope everyone (you too Derek) has a great weekend! I'm gonna go back to working on my van, riding my mountain bike, and drinking beer. Maybe even in that order!
I am curious what was the problem with the van and to make you not want to purchase another MB product.No, except I may never buy another MB product again. My van went into limp mode in Breckenridge and I made it to Silverthorne before it shut down on me. Took me a couple days to get it down to the Denver area, and 5 days to get it sorted out at which point I was a day past when I was supposed to return home. I never made it to CCV.
Derek was accommodating, agreeing to take the van in any day I could get it there, unfortunately I never made it. He is going to ship me a new bracket for my awning
Korey - We spoke when I was shopping vans. I was looking for a High top but was torn between that and a pop top. You hooked me up with your contact Ilan at Keyes European as they had a 4X4 Passenger van they were trying to move. I am not sure if you remember me. You convinced me of the merit of a pop-top based on usability and resale and how much better the CCV is than the SMB (which I still fully agree with). You also offered to help me with a shipper if I wanted to ship the van rather than drive it. Derek has been responsive recently but is a lengthy drive from me. My biggest complaint is really the awning. I can handle the other issues without too much heartache. In the event that a new bracket does not resolve my issue (which I am not sure it will) do you have any capacity to fabricate me a new bracket with modified geometry to account for the particular hole placement on my van?
Also, any suggestions on removing the lap sealant that CCV uses before I re-seal the top?
OK I can understand the frustration, these van can throw you some "wobblers" at times when having a go at errant electronic "manifestations'!Never again is probably a bit of hyperbole as I own a couple MB's and like the brand, just had a frustrating week.
In short I dont know. Not only did it go into limp mode, it finally stalled and then refused to start. Initially it appeared to be related to parking and lane keep assist electronics. The shop didnt seem to have a clue what they were doing and they threw parts at if for a few days. A couple sensors, then EGR Valve, EGR cooler, swirl flap actuator, fuse block, a couple more sensors, an injector and a new harness of some sort.
So what was actually wrong?? My guess is lane keep electronics as some of that was the last thing they worked on. My frustration comes from them working on things without any clear reason for doing so. Ive opened a complaint with MB over the whole thing which if experience serves will go exactly nowhere. Oh well....
Yes, it was a dealer, although one not conversant with sprinters apparently. I am no stranger to things going wrong with vehicles, and as an engineer I get that just because mine broke, doesnt mean the product is bad or the brand is bad. No quality system is perfect and you will always have failures. The more robust the quality system the fewer the number of failures but the larger the scope of the individual failures when they happen. Basically most people will have zero problems, and a couple people with have huge problems. Its an extension of chaos theory (well complexity theory, which is an extension of chaos theory)OK I can understand the frustration, these van can throw you some "wobblers" at times when having a go at errant electronic "manifestations'!
Was this dealer you sent it to? Curious!
I bet MB get quite a few customer complaints whether valid of not.
Often I reckon they get tossed into bin #13 at times.
By the way if you think that was bad I do have a tale of woe with a diesel Promaster transmission -Now that did go sideways in a hurry and that even baffled the factory.