I prefer doing business with independent shops like Linden and MB Custom Sprinter. The feel is totally different and I'm old enough now to appreciate what it's like to do business with someone you can trust. There is essentially no accountability at franchises because they have a steady stream of unsuspecting, potential victims each week, methinks. And for the near future it'll get worse (boomers). I've been burned twice by McCoy and the first time the 'manager' groveled to get me to post a followup here. Given it happened again I suspect they were disingenuous at best.