I have had some many customer complaints about diagnostic charges that the basic scan charge is built into the charge out rate.Brought my 2008 Sprinter in for it's 20,000 mile service work into McCoy on Friday.
They did an oil change/fuel filter change and checked any codes along with seeing of they can diagnose my intermittent key not starting the van issue.
I picked up the van later that day.
20 miles later, my CEL comes on.
I haven't had a CEL in probably a year or so.
I called them up and they said bring it in so they can check it.
I bring it in the next day, and they want to charge me $130 labor + $30 for them to hook it up to the machine.
Maybe it's a coincidence that this CEL light came on, but I think that it is something on their part to create this and I shouldn't have to spend any money to have them look at what the code is.
Does that seem fair?