lindenengineering
Well-known member
Musings of Factory Warranty claims from about 20 years of zone rep report to factory base, plus latter day experiences of helping my customers get a modicum of customer saisfaction. with warranty support disputes.
1) An utterance from a German fleet manager "You British and Americans are so dis-organized I don't know how you ever won a war!"
2) Franchise dealerships focus is maximizing profits even at the expense of factories/brands they support..
3) With line #2 in mind that is why factories audit dealerships ever 60 months because being largely careless in nature we "know" whose ripping us off and slowly destroying customer brand loyalty . aka Also known as doing the top ten
4)A popular dealer/customer impression is that all displaced warranty related materials become factory ownership once a warrany claim is approved.
I once was arrested in Iraq for putting a sledge hammer through a -porous12 litre diesel block.
The authorities could'nt quite universally grasp the "Rulz is the Rulz" !
Read Warranty policies in Arabic --Moh Hamide--Oh ham du ley lah! (Oh God in heaven!)
5) Engineering design and development in many cases determines warranty failure and repair cost difficulties.
If you over complicate it, and it fails warranty costs can destroy not only your support budget but erode customer loyalty.
As an example in the 1970's and 80's in the Euro trucking world the Volvo F88 , and my absolute repair favorite was the Scania 140 series even though I worked for an established competitor.
It gives rise to an expression,
It is said "that is hard to get to the top, but staying there in this compertitive world is far more difficult."
British Leylandf Trucks/Buses and IVECO are largely found in history books today.
6) Giving product and customer support.
Today as an Independant shop owner and like you a consumer I have my favorite brands.
I consider MB and Toyota/.Lexus as premuim products. the latter being just a bit better on cost.,build quality, parts availability and long term reliability..JLR products have a special experience and admiration by me, but for different reasons.
As I mentioned in this thread I/We have successfully got warranty compensation out of MB dealerships (one in particular by three ) for warrranty claim fudging.
To present a plantiff attorney with a comrehensive engineering report to bolster or reinforce a case it requires some comprehensive report compilation to present in court or at a deposion.
On average it takes about10 hours of investigation and analysis to complete an engineering document to present to an Attorney who is NOT technical, Hence it must be worded in such a way to be largely unstandable to lay people ,like a jury for instance.
SO HERE"S A STATEMENT WITH A QUESTION as largly a consumer base of consumer durables.
Having repaired the three MB units back to running "as new" and having got paid for the actual labor and parts involved.
YET, DO you consider the additional engineering support costs to to persue a sucessful claim part ofthe original repair order and hence an FOC activity?:
OR should a successful claiimant aka "injured party" compensate the shop for the additional input?
It perhaps explains why Attorneys have engagement fees upfront and the actual investigation to gain resolution is a secondary concern.
What are your views ?
Curious in Denver
Dennis
r
1) An utterance from a German fleet manager "You British and Americans are so dis-organized I don't know how you ever won a war!"
2) Franchise dealerships focus is maximizing profits even at the expense of factories/brands they support..
3) With line #2 in mind that is why factories audit dealerships ever 60 months because being largely careless in nature we "know" whose ripping us off and slowly destroying customer brand loyalty . aka Also known as doing the top ten
4)A popular dealer/customer impression is that all displaced warranty related materials become factory ownership once a warrany claim is approved.
I once was arrested in Iraq for putting a sledge hammer through a -porous12 litre diesel block.
The authorities could'nt quite universally grasp the "Rulz is the Rulz" !
Read Warranty policies in Arabic --Moh Hamide--Oh ham du ley lah! (Oh God in heaven!)
5) Engineering design and development in many cases determines warranty failure and repair cost difficulties.
If you over complicate it, and it fails warranty costs can destroy not only your support budget but erode customer loyalty.
As an example in the 1970's and 80's in the Euro trucking world the Volvo F88 , and my absolute repair favorite was the Scania 140 series even though I worked for an established competitor.
It gives rise to an expression,
It is said "that is hard to get to the top, but staying there in this compertitive world is far more difficult."
British Leylandf Trucks/Buses and IVECO are largely found in history books today.
6) Giving product and customer support.
Today as an Independant shop owner and like you a consumer I have my favorite brands.
I consider MB and Toyota/.Lexus as premuim products. the latter being just a bit better on cost.,build quality, parts availability and long term reliability..JLR products have a special experience and admiration by me, but for different reasons.
As I mentioned in this thread I/We have successfully got warranty compensation out of MB dealerships (one in particular by three ) for warrranty claim fudging.
To present a plantiff attorney with a comrehensive engineering report to bolster or reinforce a case it requires some comprehensive report compilation to present in court or at a deposion.
On average it takes about10 hours of investigation and analysis to complete an engineering document to present to an Attorney who is NOT technical, Hence it must be worded in such a way to be largely unstandable to lay people ,like a jury for instance.
SO HERE"S A STATEMENT WITH A QUESTION as largly a consumer base of consumer durables.
Having repaired the three MB units back to running "as new" and having got paid for the actual labor and parts involved.
YET, DO you consider the additional engineering support costs to to persue a sucessful claim part ofthe original repair order and hence an FOC activity?:
OR should a successful claiimant aka "injured party" compensate the shop for the additional input?
It perhaps explains why Attorneys have engagement fees upfront and the actual investigation to gain resolution is a secondary concern.
What are your views ?
Curious in Denver
Dennis
r
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