Van was there for a few hours. I was working- fiancé brought it in around 11am, return by 2pm.Yeah, show us the itemized invoice.
Service A is really an oil change and a few filters and some visual inspections.
$2000 would be 10 hours of labour, or 9 hours and $200 in parts, at the high end of the scale.
Did they have the van for more than a day?
Thank you, Dennis. I will call them in the morning.Seattle labor rates are comparable to Denver and franchise dealers are charging about $245/hr
Our labor rate as an Independent is $180/hr in Denver .
Definitely a huge over charge on labor and you need to query that.
Actual job time billing time is correct.
Some items are a gross overcharge , citing the wiper blade even with a 1,5 integer profit margin uplift .
We don't charge for directly for what are sundries like Adblue fluid (DEF) brake fluid etc ete etc these are lumped in as sundries at $25 with disposables such as shop towels etc.
However franchise dealers charge for each line item to pad out the bill.
Frankly from a professional in this business I consider you were severely overcharged on the labor billable hours and you need to tackle them about it,.
If you want to discuss this with Scotti my service writer she has methods to deal with dealers .
All the best
Dennis
I would expect that to be the initial response. You and/or your fiancé are going to have to be assertive to get any satisfaction out of this.Dealership says we were charged the correct amount. I’m completely speechless.
Crazy but seemingly common in some areas from what I’ve read.I’m getting a quote from other local dealerships and going to bring those to them. This is crazy.
The dealership said labor is $300/hr there, which is basically what is inflating this bill so much. They allegedly did 3.25 hours of work. I don’t know if this is accurate. I’m frustrated. I wasn’t there and couldn’t be there because I was working. Fiancé brought the van in. I don’t know how we can negotiate this down because I don’t know enough about what was discussed or what this should cost. They obviously knew they could take advantage of us and did.I would expect that to be the initial response. You and/or your fiancé are going to have to be assertive to get any satisfaction out of this.
I always ask for what’s included before bringing a vehicle in. Even better if it’s on the website (rare), or have the service advisor email me the cost /list.
There seems to be considerable differences between dealers as to whats included in A and B services. Imo it should be a rigid standard set by MB for important items, with perhaps an la carte extras menu the customer can choose.
Fiancé says he doesn’t remember if he signed an estimate. He did not sign a print out of any kind.Didn't you sign an estimate before you left the dealer?
For 2000 I would have expected a transmission flud and filter change, brake fluid flush and fill, differential fluid changed.The dealership said labor is $300/hr there, which is basically what is inflating this bill so much. They allegedly did 3.25 hours of work. I don’t know if this is accurate. I’m frustrated. I wasn’t there and couldn’t be there because I was working. Fiancé brought the van in. I don’t know how we can negotiate this down because I don’t know enough about what was discussed or what this should cost. They obviously knew they could take advantage of us and did.
I don't know the procedure in Washington, but down here in California when you drop off a vehicle for service, the service advisor gives you a printout of the items to be performed, as well as the cost. You sign the paper. Later, if the tech finds anything, you might get a call from the service writer advising of the extra cost and wanting your verbal approval to perform the work.Fiancé says he doesn’t remember if he signed an estimate. He did not sign a print out of any kind.