Took our 2020 Sprinter to get A-service done to MB of San Francisco. Advisor called in the middle of the day telling me that technician found rear brakes to be at 2mm (metal on metal) and need to be replaced right away due to safety concerns. I politely declined since I had an upcoming appointment to get VC suspension installed at nearby shop that came highly recommended. During suspension installation independent shop found brakes to be well above acceptable range (over 5mm in the back) and refused to replace them. Front brakes are also good.
Called MBUSA and filed a complaint, service advisor called not 5 minutes later and asked if I can bring the van back to have their master tech inspect brakes again. Master tech confirmed that brakes are fine and don't need to be replaced and are far from 2mm/metal on metal contact. Advisor said sorry.
Called MBUSA today, my complaint got closed when information got passed to the dealer.
Called MBUSA and filed a complaint, service advisor called not 5 minutes later and asked if I can bring the van back to have their master tech inspect brakes again. Master tech confirmed that brakes are fine and don't need to be replaced and are far from 2mm/metal on metal contact. Advisor said sorry.
Called MBUSA today, my complaint got closed when information got passed to the dealer.
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