So did you hear where Jason went? Thanks.As the new Service Manager for Kollmar. I am disappointed to see the review above from Shannon. I would like to know what was so disappointing from your last visit to us in 2011, and what I can do to help improve our services for customers in the future.
For anyone else looking to find a reliable shop to work on your Sprinter in the greater Seattle area, I would appreciate the opportunity to answer any and all questions about your vehicle, our staff, and our services.
Coming from the general automotive world, I can say, I have worked for dishonest organizations in the past. I have seen broken laws. I have seen customers being charged for expensive parts and recieving cheaper ones. I have listened to managers and owners blatantly lie, while hardworking technicians, sales people and lower rungs of the ladder tried desperately to keep a level of integrity, only to be disappointed by the people they work for. This industry is imperfect, but while I am here, I am trying hard to be honest with my customers and get them value for their dollar. I have been given the leeway to go above and beyond for my customers since I've been here, and it has been very rewarding. Please don't hesitate with any and all questions. I will do my best to give you an honest answer, and if I can't, I will refer you to someone who can.