help,can;t connect;

BENDA

New member
Hi everyone,i can't get thru to sprinter -source.com unless i go to a proxy that hides my ip address,when i try it just times out,going thru a proxy is very slow and painful.i' not having trouble accessing other sights,can anyone help -ben
 

Altered Sprinter

Happy Little Vegemite
Ben clear your cookies and old internet files. and re log into Sprinter-Source.com
reset password click remember and you should be OK you may have to do this two or three times.
PS the forum goes off line at times for a tad up to an hour
If your timing out ,it';s the U.S Host.
Richard
 

sikwan

06 T1N Can
PS the forum goes off line at times for a tad up to an hour
When does this happen? If it does, it shouldn't and I need to know.

The forum may be slow a bit everyday at 1:10am PST due to a database backup that should run no more than 10 minutes. Also, it can be dangerous posting at this time as it can get lost during the backup process.
 

Altered Sprinter

Happy Little Vegemite
When does this happen? If it does, it shouldn't and I need to know.

The forum may be slow a bit everyday at 1:10am PST due to a database backup that should run no more than 10 minutes. Also, it can be dangerous posting at this time as it can get lost during the backup process.
Dangerous to whom!
null screen capture 2009-12-29-19-42-53 (Custom).jpg
I have said this before the forum times out or refuses to connect up to an hour, most normally 15 minutes, if I get caught in the thread, then I'm stuck and have to crash the computer. The times outs rage from AEST 6pm to 2 am morning midday to 2 pm short blips this indicates the traffic at your end can not handle the load,either its your host server provider or your actual IP provider.

As Ben said it does not occur elsewhere.
 

sikwan

06 T1N Can
Whenever this occurs, can you do me a favor and do a screen print of the bottom right hand corner of the thread like this...

time.PNG
 

autostaretx

Erratic Member
I can't remember ever hitting the forum in a "down" state...
any time-outs have usually been -my- ISP's "fault" (evidenced by other sites being dead too).
My access times are from 7am US Pacific (1400 UTC) to 11pm (0700 UTC)

my thanks for running such a solid site
--dick
 

BENDA

New member
HI everyone, I've just been on to my service provider and he guided me thru a trace to try to find the problem and the trace timedout on the last stage before the sprintersource site and he sugested the problem may be due to changes to sprinter fire wall. i'm way out of my depth here .i have tried to access directly from the address bar ,my bookmark,and from googleand it times out, its been doing this since at least last thursday, help. ben
 

sikwan

06 T1N Can
Thanks for the reply...

HI everyone, I've just been on to my service provider and he guided me thru a trace to try to find the problem and the trace timedout on the last stage before the sprintersource site and he sugested the problem may be due to changes to sprinter fire wall. i'm way out of my depth here .i have tried to access directly from the address bar ,my bookmark,and from googleand it times out, its been doing this since at least last thursday, help. ben
What system are you using; e.g. Apple or Windows?

For instance, at the Windows Command Prompt, type...

tracert 66.220.15.121

...hit return and it will give you a list of servers, and their propagation delays, before hitting Sprinter-Source.com. This will give you at least some information on what gateway is causing the hang up. Please copy paste the info here. I see that both you and Richard are in Australia and there might be a gateway causing the hangup as I'm not seeing it on my end.

The servers are only geographically a 45 minute drive from where I'm sitting, so I don't see what you're seeing.

This is what I see...
C:\Users\seek>tracert 66.220.15.121

Tracing route to sprinter-source.com [66.220.15.121]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms home [192.168.1.254]
2 49 ms 46 ms 46 ms adsl-99-58-31-254.dsl.pltn13.sbcglobal.net [99.58.31.254]
3 48 ms 46 ms 49 ms 76.246.22.129
4 47 ms 49 ms 46 ms bb2-10g2-0.pltnca.sbcglobal.net [151.164.42.102]
5 52 ms 48 ms 49 ms ppp-151-164-52-237.rcsntx.swbell.net [151.164.52.237]
6 48 ms 50 ms 49 ms asn6398-bellsouth.pxpaca.sbcglobal.net [151.164.248.234]
7 50 ms 48 ms 49 ms 10gigabitethernet1-2.core1.fmt1.he.net [66.160.158.241]
8 48 ms 50 ms 48 ms sprinter-source.com [66.220.15.121]

Trace complete.

C:\Users\seek>
In addition, does your internet provider have a ban list to sprinter-source.com's IP address (66.220.15.121). The ban list could be happening on the server side too, so it will help what IP address you are using at the time of the hang up.
 

autostaretx

Erratic Member
Other questions are: where are you (nearest city will do) and who is your provider?

Some providers use "dynamic addressing" for some of their own Domain Name Servers... and some other sites (and sprinter-forum's host may be one) refuse connections when they see that dynamic nature when they try to back-check where you claim you're from.
(i apologize for that convoluted sentence, but that "protection" keeps one of Australia's largest ISPs' (optusnet) customers from being able to browse some otherwise easily accesible sites here in the US... and the US sites are Mac-based)
..and the symptoms are the same... timeout when the tracert hits (in that case) www.weasner.com

You can also see if -your- domain is on some blacklist. Two sites which let you check this are:
http://whatismyipaddress.com/staticpages/index.php/is-my-ip-address-blacklisted
and
http://www.dnsbl.info/
..they will both automatically fill in your address (as they sense it), and you can just click the "Check" buttons for a ruling.

good luck
--dick
 

Altered Sprinter

Happy Little Vegemite
Currently running Telstra no black listings on this forum .
however time outs are somewhat frequent in part when on idle,That's fine.
Connecting at various times to Hurricane is the problem as to an auto time out.
due to diversion of traffic outages speed variations at the U.S end Ip 66 220 15 121
ISP Hurricane 108.3 KBs
The server on the US side is taking to long to respond, Telstra B/Band response time outs at 866 Kbps
Ping is inconstant as to traffic diversion in peak periods on the N/A side. via Hurricane as it's a shared server.
I just live with it.
And It's only on this forum.
 

Altered Sprinter

Happy Little Vegemite
There you go
Richard
trace.jpg
 

Altered Sprinter

Happy Little Vegemite
Timed out at 4.01PM AEST
GMT 9+5 3.32PM on idle.
Richard
 

sikwan

06 T1N Can
Your average response time is ~1.5 seconds (1500ms). Barely acceptable response times are <500ms. Your use of satellite internet is a big factor.

Not exactly the same situation you're experiencing, but there doesn't seem to have any affect in Brisbane.
websitepulse.JPG

I'll talk to the host about this issue to see why it's timing out after the third hop of its servers. :idunno:
 

Altered Sprinter

Happy Little Vegemite
Nar' it's the quake that's causing the outage:smilewink:
Richard
 

sikwan

06 T1N Can
HI seek,some info for you , iam using windows xp pro'
i am located halfway between sydney and brisbane,500ks to each
my service provider is skymesh in brisbane and is via satellite (ipstar)

i was unable to attach trace but you can access the trace on;-
http://img.photobucket.com/albums/v289/zyrus/Screencaps/trace.jpg
hope this helps. ben
Ben,

Can you click on this link...

http://geobytes.com/IpLocator.htm

...and tell me what IP address that is listed in the box next to "IP Address to Locate." It's kind of in the middle of the page next to the Submit button. You don't need to hit the submit button as the website detects your IP address and prints it in the box.

I need this IP address as the Sprinter-Source.com host wants to do a trace back to your ISP IP to see where the hang up is.

Also, instead of the command tracert, can you type the command...

pathping 66.220.15.121

...and wait until the "Trace complete" appears. This will take awhile longer than tracert. Also can you expand the command window before you do a screen print as the previous file you provided was hard to read. Thanks Ben.


Richard (Altered Sprinter), if you can do the same it will help me find the problem. Otherwise, you can just continue to live with it and blame the USA host when it's your ISP's problem. :smilewink:
 

Altered Sprinter

Happy Little Vegemite
Ben,

Can you click on this link...

http://geobytes.com/IpLocator.htm

...and tell me what IP address that is listed in the box next to "IP Address to Locate." It's kind of in the middle of the page next to the Submit button. You don't need to hit the submit button as the website detects your IP address and prints it in the box.

I need this IP address as the Sprinter-Source.com host wants to do a trace back to your ISP IP to see where the hang up is.

Also, instead of the command tracert, can you type the command...

pathping 66.220.15.121

...and wait until the "Trace complete" appears. This will take awhile longer than tracert. Also can you expand the command window before you do a screen print as the previous file you provided was hard to read. Thanks Ben.


Richard (Altered Sprinter), if you can do the same it will help me find the problem. Otherwise, you can just continue to live with it and blame the USA host when it's your ISP's problem. :smilewink:
Seek that's not on Honest:thumbdown: you have had issues since the inception of the forum, changed servers etc what your asking Ben to run will give you a false ping route. Its not Brisbane.
You have my IP suggest you look at who is at our end ,in my case it's Telstra
Telstra and Optus run their own satellites .
Hobart to Melbourne ,direct to the west coast USA then connecting via multiple servers at your end.
Telstra is the exclusive provider for international internet transmission out side of Australia on the broadband network copper or optic.
Time is based on your internet plan mine is uncapped.ADSL+2 3G
I have zero issues on any other forum on a global basis. as to string lock-down.
The forum is offline from time to time,acknowledged by firebox as to fault reported.
server test.jpg

test1.jpg

Telstra Australia
Download at peak traffic time USA.
8.47 Mbps
upload
0.86 Mbps

Reverse ping
USA to OZ 3.39
OZ to USA 0.59
Direct from Hobart to Melbourne to the USA
on an old Compaq presario 2500 laptop


 

sikwan

06 T1N Can
Seek that's not on Honest:thumbdown: you have had issues since the inception of the forum, changed servers etc what your asking Ben to run will give you a false ping route. Its not Brisbane.
Do you even know what I'm asking Ben to do? :frown:

Why are you using websitepulse to ping your IP address? That is not the purpose of the site. I'm asking you and Ben to do a pathping (at the command prompt) and not use websitepulse.com.

I was wondering what you're talking about when you mentioned "false ping." :rolleyes:
 

BENDA

New member
Hi sik, ihave the info for you,
the ip address is,-207.182.131.34.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>pathping 66.220.15.121

Tracing route to sprinter-source.com [66.220.15.121]
over a maximum of 30 hops:
0 user-32f44bd974 [192.168.5.2]
1 192.168.5.100
2 192.168.1.1
3 203.169.16.37
4 203.169.16.21
5 203.169.17.38
6 ge-0-0-3-919.bdr01.syd03.nsw.VOCUS.net.au [114.31.193.18]
7 ge-0-1-2.cor01.syd03.nsw.VOCUS.net.au [114.31.192.58]
8 ge-0-1-3-126.bdr01.sjc01.ca.VOCUS.net.au [114.31.192.101]
9 he.net.coresite.com [206.223.143.122]
10 10gigabitethernet2-1.core1.lax1.he.net [72.52.92.121]
11 10gigabitethernet1-3.core1.pao1.he.net [72.52.92.21]
12 10gigabitethernet1-2.core1.fmt1.he.net [66.160.158.241]
13 * * *
Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 user-32f44bd974 [192.168.5.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.5.100
0/ 100 = 0% |
2 745ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
3 752ms 0/ 100 = 0% 0/ 100 = 0% 203.169.16.37
0/ 100 = 0% |
4 832ms 3/ 100 = 3% 3/ 100 = 3% 203.169.16.21
0/ 100 = 0% |
5 824ms 1/ 100 = 1% 1/ 100 = 1% 203.169.17.38
0/ 100 = 0% |
6 832ms 0/ 100 = 0% 0/ 100 = 0% ge-0-0-3-919.bdr01.syd03.nsw.VOCUS
.net.au [114.31.193.18]
1/ 100 = 1% |
7 846ms 3/ 100 = 3% 2/ 100 = 2% ge-0-1-2.cor01.syd03.nsw.VOCUS.net
.au [114.31.192.58]
0/ 100 = 0% |
8 992ms 5/ 100 = 5% 4/ 100 = 4% ge-0-1-3-126.bdr01.sjc01.ca.VOCUS.
net.au [114.31.192.101]
0/ 100 = 0% |
9 1012ms 2/ 100 = 2% 1/ 100 = 1% he.net.coresite.com [206.223.143.1
22]
0/ 100 = 0% |
10 1015ms 1/ 100 = 1% 0/ 100 = 0% 10gigabitethernet2-1.core1.lax1.he
.net [72.52.92.121]
0/ 100 = 0% |
11 1033ms 1/ 100 = 1% 0/ 100 = 0% 10gigabitethernet1-3.core1.pao1.he
.net [72.52.92.21]
0/ 100 = 0% |
12 1033ms 1/ 100 = 1% 0/ 100 = 0% 10gigabitethernet1-2.core1.fmt1.he
.net [66.160.158.241]
99/ 100 = 99% |
13 --- 100/ 100 =100% 0/ 100 = 0% user-32f44bd974 [0.0.0.0]

Trace complete.

this is the trace you requested. hope this helps .btw my daughter guided me thru this i have no idea what i'm doing.regards ben
 

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