MB of Santa Fe

VanGuy6678

Member
Larry and Vivian, collectively, comprise the worst service department we’ve ever experienced with any Mercedes-Benz dealership, coast-to-coast. And we’ve been to literally dozens of them. They are 100% disorganized and careless about clients’ time, and don’t honor service appointments made months in advance. They are a caricature of poor ethics and incompetence. If only MB knew, they’d both be replaced with functional service people. I regret wasting my time with them.
 

VanGuy6678

Member
We had a less than stellar experience this week with a family member's Honda at a long-time, well reviewed, local dealer. Couldn't believe they couldn't recognize a failing wheel bearing and used a off-shore call routing desk for all phone service.
This thread is specifically about Mercedes-Benz of Santa Fe, NM.
 

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