Carminooch615
Active member
I purchased a 100ah lithium battery from renogy June 1st. It still hasn’t shipped and after countless calls to their call center and waiting on hold for at least 1 hour each time, I was finally told that renogy moved factories. They have a plant in bayville Texas now. Apparently, they don’t have a certification to ship out lithium batteries fedex ground.
Someone really dropped the ball. No eta, no “heads up, valued customer-“ email sent, nothing. Just…a dead tracking number, saying my battery has shipped June 5th.
Turns out they can’t ship lithium batteries. A full month after placing my order, zero ETA on arrival and even less info as to when they might be able to ship batteries.
Hope this sheds light on anyone in my position. Anyone else having a similar experience with renogy?
Someone really dropped the ball. No eta, no “heads up, valued customer-“ email sent, nothing. Just…a dead tracking number, saying my battery has shipped June 5th.
Turns out they can’t ship lithium batteries. A full month after placing my order, zero ETA on arrival and even less info as to when they might be able to ship batteries.
Hope this sheds light on anyone in my position. Anyone else having a similar experience with renogy?