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Old 01-04-2018, 09:06 PM   #101
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Default Re: T21 Emissions Recall Notice

This might be a dumb question, but is the difference in experience from Sprinter owners due to the conditions of the vans themselves, or due to the fix of the recall?

I guess what I am trying to understand is that if it is due to the fix, were there multiple releases of the fix where there are versioning issues across dealerships that may be applying an older fix?

When I called up the FCA number on the recall letter to ask yesterday, the individual didn't know if there were multiple fixes out there, but told me I would have to contact Dodge to ask that question.
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Old 01-04-2018, 09:38 PM   #102
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Default Re: T21 Emissions Recall Notice

Quote:
Originally Posted by limerence View Post
This might be a dumb question, but is the difference in experience from Sprinter owners due to the conditions of the vans themselves, or due to the fix of the recall?

I guess what I am trying to understand is that if it is due to the fix, were there multiple releases of the fix where there are versioning issues across dealerships that may be applying an older fix?
From what I gathered, there were updates to vans that had issues (hoping that this update would fix their issue) and vans that had no issues. I'll just state the ones that had NO issues.

Right now, the ones that had no issue are coming back with errors (EGR running constantly and gauge cluster error). The one user that had his ECU updated recently (a couple days ago from San Luis Obispo) had no issues, but it's too early.

Some of the issues mentioned either happened right away or appeared 300+ miles down the road. These issues were mentioned back in 2016 when their vans (Freightliner) were updated without them knowing and the problems came (guinea pigs).

I'm kind of hoping that we have more data points to this issue before I waltz down to my dealer for an update OR I'm forced to do it.


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Originally Posted by limerence View Post
When I called up the FCA number on the recall letter to ask yesterday, the individual didn't know if there were multiple fixes out there, but told me I would have to contact Dodge to ask that question.
This make no sense. Kind of like telling my customer to call another customer service rep under the same umbrella to get a better answer.

There should only be one update and that is coming from Daimler. Unfortunately, we don't have access to the type of revisions available.
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Old 01-05-2018, 01:14 AM   #103
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Default Re: T21 Emissions Recall Notice

I have not read this whole thread, but went to the Dodge dealer today to have my injectors programmed with the 6 digit codes. At the end of discussion with service writer, asked not to have any updates done to the ECU. He had to go back to the work order and cross out a big part of it- glad I saw this first.
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Old 01-05-2018, 08:28 AM   #104
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Default Re: T21 Emissions Recall Notice

The update code is probably dependent on the ecu model and software revision. Due to the skreem ecu and cluster interlock, it's possible that other modules besides the ECM require flashing.
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Old 01-05-2018, 07:40 PM   #105
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Default Re: T21 Emissions Recall Notice

FYI I took my van back this week to the dealership. Absolutely no help still have the running EGR and the instrument cluster light. They told me there is nothing on the recall mentioning the issue. Same code 2527-004 No troubleshooting performed because I refused to pay a dime. Pulling fuses and disconnecting EGR for now.

I have noticed generally after my first stop of the day, it functions fine. Nearly every time I am done for the day it won't shut down, so my symptoms are definitely intermittent.

Added information. I had a new EGR value installed by the dealership on 11/1/15.

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Old 01-05-2018, 08:41 PM   #106
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Default Re: T21 Emissions Recall Notice

Quote:
Originally Posted by Zymurgy View Post
... They told me there is nothing on the recall mentioning the issue. ...


My opinion remains unchanged to date.

Quote:
Originally Posted by Aqua Puttana View Post
My opinion.

Some recent positive comments/feedback have been encouraging, but then a negative one pops up eg. - Some Dodge dealerships refuse to/can't do the work. At this time they seem to be able to refuse. If they are forced by government/corporate pressure to try anyway, that may not work so well for Sprinter owners. So for me the jury is still out and I'm patiently waiting for the final verdict.

My best hope lies with the California owner feedback because California DMV requires a document for emissions compliance. You would think that will force MB, Freightliner, Dodge aka FCA Fiat Chrysler America to get their act together in California.

vic
I'd get together all the details posted in Sprinter-source regarding the T21 Freightliner problems and resolution. Once that is compiled, then call the contacts listed on your T21 recall letter. If Freightliner has acknowledged and repaired the problems created by the T21 recall, then Dodge should do the same.

Don't bother with the dealership. They are applying the "not my Johnny" response just like the parents of problem children. If they never acknowledge a problem existing then they are off the hook. Did you ever give official consent to them to perform the work? The government may control emissions regulations, but you remain the owner of the vehicle.

Good luck.
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Old 01-05-2018, 09:45 PM   #107
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Default Re: T21 Emissions Recall Notice

My biggest starter thread, I'm humbled. Absolutely will not do anything with this recall for the foreseeable future. Outside of this forum I might have gone in. If its not broke.......
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Old 01-07-2018, 08:26 PM   #108
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Default Re: T21 Emissions Recall Notice

Update. First my van is a Freightliner and this is a huge Columbus, Ohio Freightliner dealership. I made the mistake of not going in when the service manager was there. He emailed me today, he said if a bad ECU is causing the problem, it would be covered under the recall warranty. Unfortunately I won't be able to get in until next weekend or the following week.

I will update further after my appointment.

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Old 01-07-2018, 09:16 PM   #109
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Default Re: T21 Emissions Recall Notice

Quote:
Originally Posted by cgm55082 View Post
I had the work done at my local Dodge dealer yesterday. I uninstalled the GDE tune before taking it in. All seems fine -- other than I no longer have a GDE tune. I mainly had the GDE tune to ensure I passed emissions, so it's kind of a moot point now -- shouldn't need it for that purpose anymore.

The Dodge service folks said they have done a ton of the recalls and only had an issue with one vehicle. Like I said, I noticed no difference. Sprinter still running great.
Thanks, would be very interesting to see if van is now throwing any error codes.
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Old 01-09-2018, 05:48 PM   #110
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Default Re: T21 Emissions Recall Notice

This message has been writing itself in my head for the last week or so as pieces of this puzzle have been coming together and I’m reading this thread.
Summary:
If you have Freightliner or Mercedes T1N and get the recall notice, this “issue” is really a non-issue. Nothing to worry about AT ALL.
If you have a Dodge T1N, the recall is frustrating and will be until Dodge implements the FULL recall service, which Freightliner and Mercedes are already doing. But it’s not debilitating as long as you pull the instrument cluster fuse and EGR plug every time you park for more than a day.
The GDE Tune cannot and will not affect the recall.
The long story:
As a Sprinter mechanic, I see lots of Sprinters come and go, mostly T1Ns. A friend contacted me about 6 months ago wanting to buy a Sprinter and I helped him find an ‘04 Long/Tall 3500 with about 120K miles for cheap. I can’t remember why, but there was no access to the original owner, nor any documentation about the van’s previous life.
It needed some lock work and some door work and all the fluids changed, but otherwise was a solid van and he loved it. Shortly afterwards, he called me complaining that the battery kept dying. And that a dash light would stay on all night long and there was a whirring coming from under the hood even after the key was removed from the ignition.
You see where this is going…
No matter what I did, I couldn’t get the odometer light to turn off nor the egr valve from cycling constantly. Short of removing the fuses, that is. But sometimes they would turn off by themselves for no apparent reason. The guy had me install an aux battery for his living space behind the cab, so I also installed an emergency start button like RVs have and he was happy with that backup even though the problem wasnt solved. He doesnt work in the winter, so we had decided that I would replace his ignition switch in the Spring.
Fast forward to a few weeks ago when I saw this thread.
EUREKA!
Finally the puzzle pieces started falling into place.
Turns out the van is a Freighliner. It had the initial recall done and then was put up for sale. My friend purchased the van and the problems that people are complaining about stemming from the recall popped up.
AS FAR AS I CAN TELL, THESE ARE THE TRUE ISSUES STEMMING FROM THE RECALL:
The recall, according to the earlier posts in this thread, has to do with the monitors so that they will close easier for emissions tests. But the two unintended consequences of the recall is that the “timeout” function of the EGR and Odometer light does not usually happen. There seems to be some talk of cycling the key off and on twice on shutdown to get the one minute “timeout” clock to start, but I have not found that to be the case with the Sprinters I have seen.
The T1Ns drive exactly like any other T1N of the same age and mileage, so I cannot speak to there being any other driveability issues stemming from this initial recall.
The worst (and really, only) downside of having this recall done is a dead battery.
Mercedes, being Mercedes, has been relatively responsive to the issues caused by the recall and have since issued a 2nd recall to remedy the first. As far as I can tell, it involves a new instrument cluster and possibly another ECU reflash, although the recall letter that I have seen only mentions the instrument cluster.
Because Mercedes does warranty and recall work on Freightliners, if you have Freightliner, you are in luck and should experience none of the issues complained about here and you should have NO CONCERNS about getting this recall work done.
If you have a Dodge T1N, you might want to hold off on getting the recall work done until Dodge officially recongnizes the issues caused by the initial recall and issues a 2nd recall.
If you live in California, this may present a problem because California apparently requires all recall work completed on any vehicle being registered in the state. If you find yourself in this situation, you can argue your case with the DMV or you can get the first phase of the recall work done and live with having to unplug your egr and instrument cluster fuse every night, unless you want to risk a dead battery the next time you hop in your T1N.
In the middle of all this with my customer, we installed the GDE tune. It installed just fine and gave the normal “pep” to the engine. It did NOT, however, keep the EGR from cycling nonstop when the key was removed.
So when my customer goes to get the 2nd recall work done, we are going to uninstall the GDE tune so the dealership won’t see it.
I just called GDE and they said that the old tune programming would not work with the updated dealership ECU flash. If you have already purchased the tune from them, they will upgrade your old tune to work with the new ECU flash for $100.
I hope this is helpful to someone and if anything is incorrect, please feel free to correct me.
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