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Old 11-28-2018, 10:32 PM   #1
pilotarix
 
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Default Drive shaft bearing failure - covered by the warranty?

Hi all,

After a couple of days with snow and ice on the road and using the four-wheel drive more extensive than during the last couple of month I started hearing a whistling noise that seems to come from behind the front seats. I took the car to the MB dealership and they were actually very fast in figuring out the problem. Just after a few hours they called me and told me that it's the drive shaft support bearing that is bad and they have to replace it.
So far all good and fine. However, this is a 2016 Sprinter 4x4, and I have only 42K miles on the odometer. Hence I think that's pretty early for a part like that to become a problem and I am wondering if that is covered under warranty?
I bet many of you have been through this since there are even youtube videos about it. Any experience with the warranty in that regard?

Thank you,
Christoph
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Old 11-28-2018, 11:11 PM   #2
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Default Re: Drive shaft bearing failure - covered by the warranty?

No experience but here's the warranty booklet. According to the book no, unless you purchased the extended warranty.

Be advised Federally mandated emission control component warranty, depending on state, extends to five-years 100,000 miles.

More infor here. https://assets.mbvans.com/Mercedes-B...nformation.pdf
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Old 11-29-2018, 12:01 AM   #3
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Default Re: Drive shaft bearing failure - covered by the warranty?

Thanks for the info and the link !
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Old 11-29-2018, 02:07 AM   #4
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Default Re: Drive shaft bearing failure - covered by the warranty?

Have 2015 4x4 with approximately 32k and have the same problem. The problem was caused by out of aligned carrier bearings from the factory. Will provide more details after the fix, the Sprinter is heading to the MB dealership next week for the fix. Might be too late for yours to see if there was mis-alignment before your fix. Hope it goes well.
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Old 12-07-2018, 05:30 PM   #5
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Default Re: Drive shaft bearing failure - covered by the warranty?

Hi all,

so mine is fixed all is fine no noise anymore, and yes it was the bearing.
I had to pay nothing; still, under warranty, I think I have messed up miles with kilometer...
Anyhow, I think about buying the extended warranty might be worth it.

Thanks
Christoph
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Old Yesterday, 06:24 AM   #6
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Default Re: Drive shaft bearing failure - covered by the warranty?

It's not a difficult or expensive part to replace on your own.
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Old Yesterday, 06:58 AM   #7
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Default Re: Drive shaft bearing failure - covered by the warranty?

Quote:
Originally Posted by doctorzaius View Post
It's not a difficult or expensive part to replace on your own.
My local dealer told me that when they renew a rear wheel bearing, they also renew the drive shaft as it comes in one piece, the thing is, I purchased new hub bearings on their own, and asked the garage to fit them, but they refused, stating they have never replaced a hub bearing on its own, and when they first new, they only fit with new drive shaft. Does this sound like they are trying to make more money?
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Old Yesterday, 07:05 AM   #8
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Default Re: Drive shaft bearing failure - covered by the warranty?

Quote:
Originally Posted by Mickyfin View Post
My local dealer told me that when they renew a rear wheel bearing, they also renew the drive shaft as it comes in one piece, the thing is, I purchased new hub bearings on their own, and asked the garage to fit them, but they refused, stating they have never replaced a hub bearing on its own, and when they first new, they only fit with new drive shaft. Does this sound like they are trying to make more money?
I'm having trouble making sense of what the dealer told you. The drive shaft support bearing is midway down the drive shaft. I'm not sure how that could possibly be related to the hub bearing.
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Old Yesterday, 08:14 AM   #9
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Default Re: Drive shaft bearing failure - covered by the warranty?

halfshaft?
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Old Yesterday, 08:18 AM   #10
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Default Re: Drive shaft bearing failure - covered by the warranty?

Quote:
Originally Posted by doctorzaius View Post
I'm having trouble making sense of what the dealer told you. The drive shaft support bearing is midway down the drive shaft. I'm not sure how that could possibly be related to the hub bearing.
Yeah, sorry about that, I was still waking up when I replied to this thread, my bad.
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