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Old 06-12-2011, 03:09 AM   #1
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Thumbs up Eugene, Eugene, OR (Dealership)

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EUGENE, OR 97401

Phone: (541) 687-8888
Fax: (541) 344-6821

I wanted to let everyone know that we now have our very own Oregon Mercedes-Benz Sprinter dealership. That's right, you heard it first here. Mercedes-Benz of Eugene is now an official Sprinter dealer. Brent Koltai is the Service Advisor and I found him very knowledgeable and ready to assist with my service needs.

We took our van in for a windshield replacement and they ordered the MB part and their outside contractor did an excellent job of installing it.

They have two service levels at reasonable prices with recommended additional services at sensible intervals. The dealership has a nice waiting area and I think Sprinter owner's will feel quite comfortable here. I know my wife and I did.

Give Brent a call and see how he can help you with your Sprinter service needs. I didn't have a chance to meet their Sprinter Sales Specialist, whose name is Lauren Adair, but next time I am there, I surely will.

Having a dealership within a two hour drive will make me much more comfortable about owning my Sprinter Motor home.
Ashland, OR
2007 Airstream Interstate
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Old 08-03-2011, 03:58 PM   #2
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Default Dealer Recommendation

Eugene MB Sprinter, Eric Voss (and Christa)

Eric made our deal happen. We didn't steal the van from him but he went good on our trade, did a dealer swap for the van we wanted and worked with MB finance to build some basic (critical for us) upfitting into our financing. This van was a real stretch for us and Eric really invested himself, his time, and his patience (as I changed upfitting plans at least three times) in the deal to make it all come together. I am an industry person myself, with experience at the dealer and manufacturer levels so I can be a real pain in the a**. I should mention again that Eric was VERY patient.

Brent Koltai the Service Manager also let us know he's got our back any time. It was nice to hear. Strong Service support is critical for us as we are in Portland and MB Eugene will be our servicing dealer (115 miles away).

So far getting our Sprinter had been a good experience all the way around.
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Old 08-03-2011, 08:00 PM   #3
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Default Re: Dealer Recommendation

Good to hear you had a nice experience with them! I ordered my van from the dealership up in Bellingham before the Eugene MB dealer started carrying Sprinters. I do plan on having them to all my maintenance though...
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Old 09-12-2011, 11:09 PM   #4
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BTW - WASHMAN has an automatic Sprinter wash at MLK and Clay on the East Side. I am so deliriously happy about that.
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Old 09-09-2013, 07:20 PM   #5
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Default Re: Eugene, Eugene, OR (Dealership)

Interestingly the Eugene MB dealer has (had) an "arrangement" with McCoy to do warranty work. Previously this worked fine for me. Today I took my Sprinter there and they told be they cannot do an EGR software service campaign upgrade because they are not able to do the warranty service. Am told it is because McCoy is not process warrantee claims and paying fast enough. Hope they get it worked out. 1. Thanks for not telling me until I'm already there (Not!). 2. Shame on MCCoy if they are not processing these in time, and thanks for messing up what was a good thing (not).

Also, the MB service advisor (Dave) told me I need to replace Serpentine and to a Tranny service at 17k miles. I CALL BS!
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Old 06-19-2017, 05:45 PM   #6
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Default Re: Eugene, Eugene, OR (Dealership)

Had my 2016 RV serviced in Eugene. Very professional and was treated kindly. It's about 2.5 hour drive for me.
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eugene, oregon
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