Go Back   Sprinter-Forum > Dealer and Supplier List > Dealer Info, Reviews, and Experiences

Dealer Info, Reviews, and Experiences Got dealerships? List them here.

support Sprinter-Source.com
Click here or the banner before shopping at Amazon. A percentage of your purchase goes to support Sprinter-Source.com

Thread Tools Display Modes
Old 12-17-2015, 02:58 AM   #41
Join Date: Jan 2015
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Desperately seeking Bay Area Sprinter Mechanic!

We do Sprinter service at Mercedes Benz of San Francisco at our Folsom location. Please let me know if I can help you with anything you may need for your sprinter
MercedesMike is offline   Reply With Quote
Old 04-28-2016, 08:21 PM   #42
Join Date: Feb 2016
Location: San Francisco, CA
Posts: 21
Thanks: 7
Thanked 12 Times in 3 Posts
Default Re: Desperately seeking Bay Area Sprinter Mechanic!

Mercedes Benz of San Francisco was hands down the worst experience I've had at a dealer or any service center for that matter. I would NEVER go there again. Blatantly over-charging for simple repairs and an overall dickish attitude among the staff (except the parts center, those guys were cool).

I have had Ben Crilly come out and work on my van, and he did an excellent job. His rates are great for repair, maybe a bit higher than I'd like to pay for routine maintenance.

I'm planning on trying Murray's in San Mateo for my next service and will try to remember to update this thread once I have the service done there.
defrome is offline   Reply With Quote
The Following 2 Users Say Thank You to defrome For This Useful Post:
bg101 (01-05-2018), drifty (11-05-2016)
Old 05-02-2016, 02:26 PM   #43
Join Date: Dec 2009
Location: Littleton Colorado
Posts: 8,180
Thanks: 1,848
Thanked 6,842 Times in 3,578 Posts
Default Re: Desperately seeking Bay Area Sprinter Mechanic!

I see from time to time criticism of dealer charge rates which is understandable.
But like most postings of this nature,very few contributors actually post what they were charged for a specific job or service.
Can you elaborate in more detail what were your objections?
Rates per hour and prices of parts/items consumed would be nice for comparison.

Of course it always beg the question of what happened to Mark the contributor of the "Come to us post! That I notice was more a than a year ago!

Begs the question what happened to him!

And Mark if you are reading what is the company's CSI rating on repair & customer satisfaction
Cheers Dennis
lindenengineering is online now   Reply With Quote
Old 08-28-2016, 04:14 PM   #44
Join Date: Sep 2013
Posts: 20
Thanks: 13
Thanked 3 Times in 3 Posts
Default Re: Desperately seeking Bay Area Sprinter Mechanic!

I've used Golden Gate Truck Center in Oakland before. They limit their service of Sprinters to Mercedes and Freightliner models only. They used to accept Sprinters with Dodge logos, but not any more.

Good luck.

McMalakai is offline   Reply With Quote
Old 08-30-2016, 01:53 AM   #45
Custom User Title
israndy's Avatar
Join Date: Nov 2009
Location: Alameda, CA
Posts: 1,776
Thanks: 366
Thanked 502 Times in 371 Posts
Default Re: Desperately seeking Bay Area Sprinter Mechanic!

GGTC is really expensive. Went to them once for an oil change and it was so expensive I complained. He said "oh. You're not used to commercial rates. Sorry. As a one time exception I'll cut the labor 30%." It was still over $600. And I had to go back as they had overfilled the oil. Got a light.

I just go to the local oil changers. It's like $150. Jeez. For dealer type service I do go to the dodge dealer in San Leandro. Mine is badged a dodge. Cost $350 when they once did the oil change for me.

T1N 2005 3500 based 2007 Leisure Travel Van's Serenity
Also a 40' Airstream Sky Deck, a 1999 Jeep Grand Cherokee, 2000 Honda Hybrid Insight, new 2013 Volvo C70 hardtop convertible
And all electric: a 2012 Mitsubishi i-Miev and two 2007 Vectrix VX1 motorcycles, my other car is a Tesla Model 3 (reservation)
israndy is offline   Reply With Quote
The Following User Says Thank You to israndy For This Useful Post:
bg101 (01-05-2018)
Old 08-29-2017, 08:07 PM   #46
Join Date: Oct 2013
Location: Santa Cruz and San Jose CA
Posts: 107
Thanks: 92
Thanked 35 Times in 28 Posts
Default Re: Desperately seeking Bay Area Sprinter Mechanic!

I love West Coast Sprinter in Salinas CA, I live in San Jose and it is worth the drive. Lino Mancilla ( owner) is a factory trained Mercedes mechanic. He just put a new motor in our van.
He has been our mechanic for 3 years now and I really appreciate his knowledge and help.
831 975 4304
1054 Terven ave Salinas CA 93901
FlyingBreadBox is offline   Reply With Quote
Old 02-13-2018, 01:48 AM   #47
Join Date: Sep 2014
Location: Berkeley, CA
Posts: 12
Thanks: 2
Thanked 6 Times in 1 Post
Default Re: Desperately seeking Bay Area Sprinter Mechanic!

I took my 2005 sprinter all the way from Berkeley to European Auto Works in Sunnyvale for diagnostic. It was worth the trip. Just don't try it at 7am on a workday. They are very thorough, knowledgeable and helpful. Lots of diagnostic equipment and know their sprinters. Highly recommended.
deandre is offline   Reply With Quote
Old 02-13-2018, 10:58 PM   #48
Join Date: May 2016
Location: North Bay, San Francisco Bay Area
Posts: 69
Thanks: 15
Thanked 31 Times in 22 Posts
Default Re: Desperately seeking Bay Area Sprinter Mechanic!

Originally Posted by Graphite Dave View Post
I have had excellent service from Smothers in Santa Rosa. Matt is the Sprinter service manager and is a square shooter that tries very hard to do the right thing. Parts and service are not cheap, but at least Matt is doing what he can for your benefit within the limits placed on him by Mercedes.
I had the complete opposite experience with Smothers.

Bought my Sprinter from them used. They missed several things with the certified check list ... And then again on on subsequent wty repairs, screwed that up too...

Claimed to have done work but never actually did it (had proof with pics).

Took multiple trips to get it resolved. Santa Rosa MB for Sprinters was awful and their tech was far from good. Very hard to schedule...On several occasions, Matt claimed to have been working on getting answers from MB HQ - and never did/or called me back.

Fairfield MB service on the other hand was top notch. Easily 5x the size of Santa Rosa MB Sprinter service....

Went above and beyond on several issues, found some things I didn't ask for, and did a few free code changes/deletes. Added adjustable idle (not free) and few other things too. Was able to get info from MB HQ within a few days and kept on top of everything with daily/near daily updates. Van was done earlier than promised. Worth the drive from San Rafael for me...
vtsoundman is offline   Reply With Quote

bay area, mechanic

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT. The time now is 01:29 AM.

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.