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Old 09-30-2019, 10:51 PM   #1
parkgt
 
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Default Million Mile Sprinter - Reviews

Thought I would give the little guy a shot on a water pump replacement project; pump kit and hose kit etc.

It didn't go well, incomplete shipments and poor communication have wasted a lot of my time and now I have the van down waiting for the last hose from another supplier.

More details here:


https://sprinter-source.com/forum/sh...&postcount=150
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Last edited by parkgt; 10-01-2019 at 05:58 PM.
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Old 10-01-2019, 06:01 PM   #2
parkgt
 
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Default Re: Million Mile Sprinter - Bad

After getting no direct response from Joel, I did get a PayPal refund for his cost on the missing hose.

Seems he is a chicken in facing up to his mistakes and making an apology for the inconvenience and wasted time.

Obviously not going back to Million Mile Sprinter in the future with his poor approach to communicating with and taking car of a customer.
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Old 10-03-2019, 11:47 PM   #3
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Default Re: Million Mile Sprinter - Bad

Well I wish I had known of issues. I placed a order with him 5 days ago. I realize it was on a Sunday but it says ships within 24-48 hrs. Mine supposedly shipped tonight but the tracking number they emailed me is invalid according to UPS.
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Old 10-04-2019, 03:07 PM   #4
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Default Re: Million Mile Sprinter - Bad

Hey Folks
A bit of leeway Please!
Being a small business I can easily see how you can get overwhelmed if you are a one man showband.

I am sure he will get it right.
I was in the same spot years ago with Haflinger & Pinzgauer service & parts.
Stuff takes time to get & supply.
So I understand these days everyone wants microwave instant satisfaction.

Don't discount the shipping companies as well including UPS !
Recently I had some consignments out on delivery for 5 days.
Turned out both Fed Ex & UPS consolidated their delivery schedules for Golden at 9,00 pm (as a business we close at 6,00pm) instead of 2,00 pm to reduce cost .
Currently the best is Airborne if you want to get it on time.
So folks patience please, being seldom in a woman and never in a man.
AND we are mostly in the USA in the 21st century, speed has changed of response has changed.
All the best
Dennis
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Old 10-04-2019, 03:48 PM   #5
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Default Re: Million Mile Sprinter - Bad

Quote:
Originally Posted by lindenengineering View Post
Hey Folks
A bit of leeway Please!
Being a small business I can easily see how you can get overwhelmed if you are a one man showband.

I am sure he will get it right.
I was in the same spot years ago with Haflinger & Pinzgauer service & parts.
Stuff takes time to get & supply.
So I understand these days everyone wants microwave instant satisfaction.

Don't discount the shipping companies as well including UPS !
Recently I had some consignments out on delivery for 5 days.
Turned out both Fed Ex & UPS consolidated their delivery schedules for Golden at 9,00 pm (as a business we close at 6,00pm) instead of 2,00 pm to reduce cost .
Currently the best is Airborne if you want to get it on time.
So folks patience please, being seldom in a woman and never in a man.
AND we are mostly in the USA in the 21st century, speed has changed of response has changed.
All the best
Dennis
What's the old saying, excuses are like sphincter muscles, everyone has one.

There is no legitimate excuse for failing to respond to CUSTOMERS numerous communications.
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Old 10-04-2019, 04:32 PM   #6
NBB
 
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Default Re: Million Mile Sprinter - Bad

This guy came up to me unsolicited at a gas station, noticing my Sprinter, and pushed his card and some sort of pamphlet into my face, telling me if I was ever on the East Coast to look him up. He looked and smelled like he'd been sleeping in his cloths with no shower for at least the past week. I don't have the patience, as this is also how many 3rd world scams start out, who knows what new one someone has thought up. No thanks, please get out of my space.

I just went to that website. I don't see any professional certs or resume or anything suggesting this guy is anything other than yet another hack. A Google street view is entertaining - a Sprinter junk yard on a residential lot. His neighbors must love him. Doesn't look like he's storing any substantial inventory there - LOL.

Better luck next time. Seems to me a modicum screening would have prevented this.
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Old 10-04-2019, 11:56 PM   #7
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Default Re: Million Mile Sprinter - Bad

Quote:
Originally Posted by Bobnoxious View Post
What's the old saying, excuses are like sphincter muscles, everyone has one.

There is no legitimate excuse for failing to respond to CUSTOMERS numerous communications.
As I stated being perhaps a one man showband, the question arises is he sick injured or something?
Who knows, but for those of you who are without blame you can throw the first stone.
I dunno?
Dennis
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Old 10-05-2019, 02:43 AM   #8
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Default Re: Million Mile Sprinter - Bad

Well my order arrived today fully intact. Joel sent me the corrected tracking number. It had one to many "0"s Order placed last Sunday and arrived today just 5 business days later. I've got no complaints.
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Old 10-05-2019, 04:54 AM   #9
lindenengineering
 
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Default Re: Million Mile Sprinter - Bad

Quote:
Originally Posted by Bobnoxious View Post
What's the old saying, excuses are like sphincter muscles, everyone has one.

There is no legitimate excuse for failing to respond to CUSTOMERS numerous communications.
Bob
Amigo, friend fellow forum contributor, with respect!

Frankly you need a few years living in an Arab country, somewhere really moderate like say Jordan which is generally "KIND" to Americans & their expectations, where you would not be treated so harshly!
I am not a religious person but the Muslim term "Allah favors the merciful and the compassionate", immediately comes to mind.
Contemplate this statement for few minutes, if you can, and the expression Bukarah Inshallalah.
"Tomorrow God willing".
Words like this are good for the soul . .
"Salam'!
Peace and inner calmness be with you! Hopefully you will never want or need to hear this:-
Oh hamduleylah Bukaraha Inshalah bad eihn mishmish.
Dennis
.
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Old 10-08-2019, 05:02 AM   #10
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Default Re: Million Mile Sprinter - Bad

While there are plenty of reason to have problems; there are few that explain failure to communicate in a timely manner and none of those were offered.

All companies can have issues that effect customers; for me what separates the good from the bad is how they deal with them. Even saying "sorry" was too much for him.
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