Sprinter-Forum    
 

Go Back   Sprinter-Forum > General Forums > Sprinter Talk

Sprinter Talk General discussion about anything and everything about Sprinters.
SubForums: Events Scanners


 
Thread Tools Display Modes
Old 04-15-2019, 11:09 AM   #21
USMC Mustang
 
Join Date: Apr 2019
Location: Loudoun County, VA
Posts: 21
Thanks: 20
Thanked 3 Times in 2 Posts
Default Re: Is it possible to bypass the dealership?

Quote:
Originally Posted by Pneumo View Post
Having grown up near your current location, I think you are fortunate in that there are certainly a fair amount of independent euro shops. Whittling the list down and determining which may be reputable will certainly be the challenge.

That said, I would be curious to know what type of trip ending breakdowns you have experienced. It is possible that some of them may not have necessitated MB specific care at all. As Dennis outlined, independant shops can certainly be capable of handling the vast majority of repairs. Granted, you will likely be unable to find a shop as knowledgable and well equipped to handle Sprinters as his. That doesn't mean that you can't find someone reputable and capable of sorting your van out!

DIY is absolutely possible in some cases, if you can afford the time and effort of course. Even if you dont do any repairs yourself, using this site as a resource to diagnose your issues can absolutely help you determine whether you need to take it to MB or if you can take advantage of an independant shop.
Pneumo: My last three trip-cancelling issues were all DEF-related, with all three requiring NoX sensor replacements. Those were warranty repairs, but I'm now out of the warranty period. I do agree about DIYing as much as possible and this forum is a magnificent trove of expertise and assistance. I recently replaced the left rear wheel speed sensor myself using info I learned here, although the dealership states speed sensor replacement needs to be done in pairs. I have an Autel MD808 Pro to assist with diagnosis, but at the end of the day repairs that affect the ECM or CAN buses apparently require 'teaching' or VIN-marrying by MB.
USMC Mustang is offline   Reply With Quote
Old 04-15-2019, 11:19 AM   #22
USMC Mustang
 
Join Date: Apr 2019
Location: Loudoun County, VA
Posts: 21
Thanks: 20
Thanked 3 Times in 2 Posts
Default Re: Is it possible to bypass the dealership?

Quote:
Originally Posted by sailquik View Post
USMC Mustang,

With only 19,000 miles, you are still under warranty, so continuing to have authorized Mercedes Benz Dealers do
your services and warranty work (except for oil changes, all work performed on your Sprinter RV up to this point
should have been paid for by your warranty.
Do you have a 4 cylinder (2.143 liter OM-651) or the 3.0 liter V6.
Some of your issues may be the fact that your RV doesn't get a lot of use between your longer trips.
So, drive it to work once a week or drive it everywhere on the weekends, just to keep all the systems operating
correctly.
Also, if you have the V6/5G-Tronic/NAG-1 5 sped transmission, there are several things that you can change in the
way that your drive your RV to improve the reliability of the emissions systems for your longer trips.
Changing the way you drive your RV, and putting some local miles on it to keep everything working well won't cost
you anything really, and it will go along way toward restoring your ability to trust your Sprinter for the longer trips.
As Dennis suggests, you really can't simply take it somewhere else (besides Authorized Mercedes Benz Sprinter dealers)
because then you will have to pay for everything out of pocket when MB VANS USA should be repairing it under the new
vehicle warranty or the 100 k emissions warranty.
Also remember, if a repair is made and parts are replaced under the warranty, by an authorized MB Sprinter dealer the parts
(and possibly the labor as well) are covered by a 2 year warranty on the parts that have been replaced so if the issue recurs,
MB should warranty the repairs and parts that were originally replaced.
Hope this helps,
Roger
Thanks, Roger. Good info.

Regardless of mileage, my 906 platform Sprinter (6-cyl diesel) is recently outside the 5-year warranty window. The dealership is asking MB for special dispensation due to the repeated series of common DEF/NoX failures.

I agree that light/limited use may be a contributing factor toward repeated issues. Now that I'm retired, we plan to use the van (RV) much, much more, but lack any confidence that it will carry us for any long distance without breakdown.
USMC Mustang is offline   Reply With Quote
Old 04-15-2019, 02:15 PM   #23
Boxster1971
2012 Sprinter 3500 Ext
 
Boxster1971's Avatar
 
Join Date: Sep 2006
Location: Laurel, MD
Posts: 1,751
Thanks: 607
Thanked 798 Times in 554 Posts
Default Re: Is it possible to bypass the dealership?

Quote:
Originally Posted by USMC Mustang View Post
Thank you, Boxster. That's good info. I purposefully did not mention the local dealership's name because I didn't want to turn this into a local dealership flame war. Suffice to say you are exactly right: dealers in the WashDC metro area do very poor work (not limited to MB dealers). I will give Sun Motors a try. Do you have a specific point of contact or reference there?
I don't have a current contact at Sun since I haven't been there in several years. Roger (sailquik) might have a current contact. When you call make sure you get a Sprinter Service advisor as their Sprinter shop is separate from their MB car service center.

Good luck,
__________________
-- Mike
2012 Sprinter 3500 EXT Airstream Interstate
Boxster1971 is offline   Reply With Quote
The Following User Says Thank You to Boxster1971 For This Useful Post:
USMC Mustang (04-15-2019)
Old 04-15-2019, 02:31 PM   #24
USMC Mustang
 
Join Date: Apr 2019
Location: Loudoun County, VA
Posts: 21
Thanks: 20
Thanked 3 Times in 2 Posts
Default Re: Is it possible to bypass the dealership?

Quote:
Originally Posted by lindenengineering View Post
Ford/ Ram!!
In short NO!
In some cases worse.

Ford uses IDS (their operating systems ) so does Landrover. They have the same afflictions as MB just a bit more relaxed on the areas I mentioned .
Ram vans are a bit less so!
Both marques have web site tech info which is available at about $35 per half day on average, Tech Authority is Mopar brand support , Ford ETis etc
Cheers Dennis
Dennis: Is IDS Ford's operating system for their diesel vans, gasoline, or both?
Would you agree that it is far easier to find a Ford or Ram repair facility while away from home in the distant hinterlands than it is a MB/Sprinter shop?
USMC Mustang is offline   Reply With Quote
Old 04-15-2019, 03:55 PM   #25
USMC Mustang
 
Join Date: Apr 2019
Location: Loudoun County, VA
Posts: 21
Thanks: 20
Thanked 3 Times in 2 Posts
Default Re: Is it possible to bypass the dealership?

Okay, friends. I received an estimate from the local MB dealer for the repairs I "need" (attached as PDF). Note that the DEF & NoX repairs alone are $8K. The 'W' means warranty work. If highlighted in yellow it means we're still waiting on a decision from MB whether they will cover it under warranty or not.
Attached Files
File Type: pdf Roadtrek Sprinter repair estimate.pdf (28.6 KB, 45 views)
USMC Mustang is offline   Reply With Quote
Old 04-15-2019, 04:09 PM   #26
lindenengineering
 
Join Date: Dec 2009
Location: Littleton Colorado
Posts: 11,790
Thanks: 2,863
Thanked 9,782 Times in 5,012 Posts
Default Re: Is it possible to bypass the dealership?

Ford's IDS system is universal for all propulsion systems.
Its also used by Landrover& Jaguar platforms.

Its quite complicated to get your head around all the systems but very good.

As for service availability, you have more choices with the domestic brand product, far more.
The Sprinter is a bit more of a specialist product falling into that import Euro category where dealer & Independent support is patchy.

I have a customer who does expediting.
Having a mixed fleet of vans he won't send a Sprinter up into the northern tier.
Preferring Ram only. The Southwest its only Ford. Going east to Chicago its Sprinter & local deliveries in Colorado & New Mexico only.
The funny for me it Texas. He will only send Rams down there.
The policy seems to circle around getting ripped off.
As an example he had a transmission fail , the dealership wanted to fix what ailed it.
Last time we spoke:-
" I knew I was going to get ripped off by poor diagnosis but the cheapest more expedient option for me with minimal wheel stop time was to simply fit an exchange transmission at $3500. They can''t screw that up too much!
When you run the numbers the Ram is cheap to fix and an exchange transmission in this case reduces the rip off factor and I am back on the road the same day!
I can't do that with the Sprinter!
At $6500 plus labor the numbers don't add up".
Dennis
lindenengineering is offline   Reply With Quote
The Following 2 Users Say Thank You to lindenengineering For This Useful Post:
RoadToad (04-16-2019), USMC Mustang (04-15-2019)
Old 04-16-2019, 04:10 AM   #27
Bobnoxious
 
Bobnoxious's Avatar
 
Join Date: Mar 2015
Location: Noxville, Noxious
Posts: 13,743
Thanks: 7,857
Thanked 4,716 Times in 3,375 Posts
Default Re: Is it possible to bypass the dealership?

Quote:
Originally Posted by USMC Mustang View Post
Okay, friends. I received an estimate from the local MB dealer for the repairs I "need" (attached as PDF). Note that the DEF & NoX repairs alone are $8K. The 'W' means warranty work. If highlighted in yellow it means we're still waiting on a decision from MB whether they will cover it under warranty or not.
Yikes!!! You only have 200 more miles than I.
Bobnoxious is offline   Reply With Quote
Old 04-16-2019, 04:22 AM   #28
sailquik
 
sailquik's Avatar
 
Join Date: Mar 2008
Location: Cape Hatteras, North Carolina
Posts: 8,700
Thanks: 2,926
Thanked 5,434 Times in 3,306 Posts
Default Re: Is it possible to bypass the dealership?

USMC Mustang,
Suggest your take a short trip up to Sun Motor Cars Sprinter in Mechanicsburg, PA.
Make an appointment to get an estimate to compare with the estimate you already have.

The dealer that gave you the estimate is not playing by the same rules as other authorized Sprinter dealers somehow.
They say your Left Front headlight is out, (Line 6a). It's possible, but unless there is rock damage or something it's a bit unlikely @ 19,834 miles.
The next line (6b) is very interesting as all Sprinters coming into the USA have the cornering lights "de activated" and dealers are not supposed
to "activate" them as they somehow don't meet the USA lighting requirements.

If this dealer will actually activate the cornering lights on Bi-Xenon equipped Sprinters he will soon have a line of 2014 and later Sprinters out
the door and off down the road, all wanting their cornering lights activated.
Very weird!
Some of the other items are a bit questionable.
Have any of these items been dealt with/warranted before?
That would extend your warranty (parts and labor I'm fairly sure) for another 2 years in parts previously
replaced.
Brian (the Sprinter service writer @ Sun Motor Cars Sprinter) may be able to look up some of the earlier
repairs on the proprietary MB Sprinter USA data base to see what's been done under warranty and which
parts may have some extended warranty.
Hope this helps.
Roger
__________________
2014 Sprinter 516 series (3500 DRW) 170"/4325 mm wb Hi Top Short Back
OM-651 I4 2.143 liter two stage turbo charged with 36.9 PSIA MAP Limit Valve
7 Speed 7G-Tronic, manually shiftable, automatic transmission.
Suspension Seats, Active Safety Package +, Parktronic, OEM Hitch/wiring
OEM back up camera, Bi Xenon light package, fog lamps, headlight washers.
Had 2006 T1N 3500/158|2010 NCV3 519/3500/144|2011 & 2012 NCV3 519/3500 170
sailquik is offline   Reply With Quote
The Following 4 Users Say Thank You to sailquik For This Useful Post:
Bobnoxious (04-16-2019), HighPockets (04-16-2019), TooMuchHair (04-16-2019), USMC Mustang (04-16-2019)
Old 04-16-2019, 04:40 AM   #29
RoadToad
Retired Jack-O'-All-Trade
 
Join Date: Apr 2018
Location: Villages, Florida
Posts: 26
Thanks: 109
Thanked 3 Times in 3 Posts
Default Re: Is it possible to bypass the dealership?

[QUOTE=lindenengineering;759907]As a post script to this:-
Toyota and Lexus with Scion are the zen masters .
No pi$$ing about, simple functional and easy to use, pay the subscription and You get it all!





Dennis
Respect earned Man
You got my business

P.S. We are in Co spgs summers.

Last edited by RoadToad; 04-16-2019 at 04:56 AM.
RoadToad is offline   Reply With Quote
The Following User Says Thank You to RoadToad For This Useful Post:
lindenengineering (04-16-2019)
Old 04-16-2019, 05:06 AM   #30
Bobnoxious
 
Bobnoxious's Avatar
 
Join Date: Mar 2015
Location: Noxville, Noxious
Posts: 13,743
Thanks: 7,857
Thanked 4,716 Times in 3,375 Posts
Default Re: Is it possible to bypass the dealership?

I am with Roger. Get another estimate, this place doesn't appear honest/competent. Front and rear wheel sensors are part of the emission controls. Review your warranty booklet for details.

Good luck and keep us avised?

Warranty Booklet can be found here.
https://www.mbvans.com/sprinter/owne.../owner-manuals
Attached Images
File Type: jpg IMG_5448.jpg (124.4 KB, 33 views)
File Type: jpg IMG_5451.jpg (84.6 KB, 34 views)

Last edited by Bobnoxious; 04-16-2019 at 05:08 AM.
Bobnoxious is offline   Reply With Quote

Tags
def

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT. The time now is 10:02 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.