Got the A service completed on my 2016 Sprinter at Trailercraft here in Anchorage a few days ago. I ended up timing out on the inspection at 13 months from purchase (9,022 miles).
The shop fit me in fairly short notice and said the service runs about $350. I brought the van in right at 7 and expected (I didn't ask about the service driver schedule) I would be able to get a ride home in short order. Turns out I would have to wait at the shop until 8 for the service driver to show up to give me a ride home. Wasn't what I was expecting, but figured I could enjoy some free coffee and wifi while I waited. I hadn't been sitting there for more than 10 minutes when the counter guy (Bill) called me back over and said he had a ride home for me. He had grabbed another service employee and gave him the keys for his personal vehicle and had him run me home. Worked out great as I was back home by 730.
I had read enough on here to realize that the going-in price for the first service is often times purposely quoted low. I was fully expecting to walk out of the shop near a grand. I was way off. When I paid the bill it came out to $348.90 and they gave me the remainder of the jug of DEF that wasn't used after they topped off the DEF tank.
On the phone the shop told me they service normally takes between 2 and 4 hours. I planned on 4 hours and scheduled a kid sitter. The actual service took a little longer and I ran out of sitter. When I called to see if the shop van had a kid seat in it they said no but they offered to have their driver bring my van to the house so I would have a carseat for my son.
I haven't dealt with many service department but I am guessing that both the ride home and the coordination to pick me up in my own van is above and beyond the norm.
I have had good dealings with both the parts and service departments here. Would recommend both.
Scott
The shop fit me in fairly short notice and said the service runs about $350. I brought the van in right at 7 and expected (I didn't ask about the service driver schedule) I would be able to get a ride home in short order. Turns out I would have to wait at the shop until 8 for the service driver to show up to give me a ride home. Wasn't what I was expecting, but figured I could enjoy some free coffee and wifi while I waited. I hadn't been sitting there for more than 10 minutes when the counter guy (Bill) called me back over and said he had a ride home for me. He had grabbed another service employee and gave him the keys for his personal vehicle and had him run me home. Worked out great as I was back home by 730.
I had read enough on here to realize that the going-in price for the first service is often times purposely quoted low. I was fully expecting to walk out of the shop near a grand. I was way off. When I paid the bill it came out to $348.90 and they gave me the remainder of the jug of DEF that wasn't used after they topped off the DEF tank.
On the phone the shop told me they service normally takes between 2 and 4 hours. I planned on 4 hours and scheduled a kid sitter. The actual service took a little longer and I ran out of sitter. When I called to see if the shop van had a kid seat in it they said no but they offered to have their driver bring my van to the house so I would have a carseat for my son.
I haven't dealt with many service department but I am guessing that both the ride home and the coordination to pick me up in my own van is above and beyond the norm.
I have had good dealings with both the parts and service departments here. Would recommend both.
Scott