So it took two days, I dropped it Thursday afternoon and the RV was ready for pickup Friday night, and I picked it up Saturday afternoon at the Golden Gate Truck Center. When I dropped it they had said they were two days backed up.
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There was some confusion if they had changed the differential fluid. It took a little time to pick it up and the total was $800 and there wasn't even a sticker on the windshield saying when the next service was due, the windshield had bird poo and reside from rain, and the work order didn't show what precisely was done. They did give me the computer printout of all the diagnostic events the computer had tracked, good to know I didn't clear that with the Ultragauge OBD II scanner I have.
I had previously had the oil changed for just over $100 plus the cost of oil filter they didn't have in stock at my local Jiffy Lube like place. It seems a LOT to pay when I don't know what they did exactly. I asked what they do makes it worth the extra cost and they said "We're backed by Freightliner"... But when I asked them initially to check out the rumble strip noise, something someone here said was fixed after their tune-up at Rocklin, CA Mercedes Benz, they didn't know what I was talking about, saying they were New to Sprinter... They did a ONE TIME reduction of the labor rate to $99/hr for me.
I haven't driven it much yet, so I will let you know what I find as I go forward. Probably read the owner's manual more myself to be sure it's in the dealer's hands when it needs to be but take it elsewhere other times. On my 2000 Honda Insight I just take it every other time to the dealer, got a new battery pack out of them but could have paid for the battery pack cash if I had saved the money they charge for tune ups. Perhaps Sprinters are too easy to maintain and I should just do it myself after reading this group.
-Randy