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Old 11-28-2018, 04:41 AM   #11
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

I may contact Seattle MB. I don’t *have* to do this ‘recall’- no testing where I live and likely won’t be.
BUT I’m thinking if I sell it in the future, having the California market could be quite helpful.
So I may do it while they still have people that know how, and how to solve issues.

it is a problem since it is a fair drive, plus a ferry ride to get to this dealer- and I’ll have to hang around there for hours. And I don’t like to go to Seattle anymore (ha)

Thanks for the info Dick
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Old 12-05-2018, 01:55 PM   #12
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

Anyone have any further thoughts on this?
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Old 12-15-2018, 03:04 AM   #13
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

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Originally Posted by bcolins View Post
I see Vic started a new thread for T21 Recall Dealer Recommendation. T21 is the Dodge recall campaign name, Mercedes Benz calls it Campaign 2016040001.

Freightliner Sprinter customer service is answered by Mercedes customer service,...and that is where things get very cloudy for some,....as Mercedes dealers in Texas, Florida, New York and New Jersey can not perform recall or warranty work on Freightliner badged sprinters. This is a by product of some franchise law or agreement conflict I have been told.

My two closest Freightliner dealers (AUSTIN AND HOUSTON) have no experience with the T21 recall issues. and will only look at my van at my expense. I have emailed information from this forum about the recall related issues and had no response to it,.....phone calls and emails....the same,....no response.

Has anyone anywhere in the U.S. Found a Freightliner dealer who has had experience with the issues caused by this recall and that the fix for the constantly Cycling EGR valve and the Instrument panel failing to turn off with the key is replacement of the Instrument panel??

It is my hope that if I find a Freightliner dealer anywhere in the US who has experience with the T21 problem and the fix for it,...that I can request that they contact my Austin dealer for a consult. If/when this occurs, I will post up any positive Freightliner related info.

Please do not add info here about Dodge or Mercedes dealers .....They will not help those of us who own Freightliners and live in Texas, Florida, New York or New Jersey.

Brian in San Antonio
///////////////////////////////////////////////////////////////////////////////////////////////////////


Brian,

I am in San Antonio as well, did you ever find a resolution for this T21 recall on Freightliner Sprinter?

andre
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Old 12-15-2018, 03:20 AM   #14
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

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///////////////////////////////////////////////////////////////////////////////////////////////////////


Brian,

I am in San Antonio as well, did you ever find a resolution for this T21 recall on Freightliner Sprinter?

andre
not yet
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Old 12-16-2018, 09:48 PM   #15
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

Posted by user name "Zymurgy" in the other non-Freightliner T-21 Dealer recommendations thread:

"Fyda Freightliner in Columbus, Ohio sort of successfully performed the recall on my 2004. However the only counties requiring e-check in Ohio are in the Cleveland area. I would not perform unless from those counties. It took 2 trips, still had to replace an out of spec shifter ($1000 on me), before a new instrument cluster (on them) could be installed."
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Old 01-18-2019, 02:45 AM   #16
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

Its been a month since any new responses. Anyone else?
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Old 01-28-2019, 07:11 PM   #17
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

Moving this to the top,....anyone found a Freightliner dealer anywhere in the US that is knowledgeable about the T-21 recall.
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Old 01-28-2019, 08:37 PM   #18
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

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Originally Posted by bcolins View Post
Moving this to the top,....anyone found a Freightliner dealer anywhere in the US that is knowledgeable about the T-21 recall.
This may have been covered in a prior response, but since MB owns Freightliner I’d think they hold the ultimate responsibility for this recall, which they’re legally required to perform. If you haven’t already gone this route, maybe trying to work with MB could provide a link to a MB dealer that can pull it off. There were lots of vans sold with the Freightliner badge and some used on RV applications so this has got to be coming up all over the country. I’ll be facing this same situation in the future with my 06 140. It sounds like we’re going to have to lean hard on those guys to get this service done.

Gary
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Old 01-30-2019, 10:29 PM   #19
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Default Re: T21 Recall - Freightliner USA-ANYONE, ANYWHERE found a Knowledgeable dealer??

I recently purchased a 2004 Freightliner Gulf Stream Vista Cruiser MB. A little bit of a drive for you from TX but the previous owner had the recall work done at Mercedes Benz of Littleton in the Denver area in May 2018.
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Old 02-08-2019, 01:26 AM   #20
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Default Re: T21 Recall - Freightliner USA-ANYONE, ANYWHERE found a Knowledgeable dealer??

RE recall T21 and 2016040001: I am in California, my vehicle is a 2004 Freightliner 2500, built as a motor home by Forest River, owned since 2010. Received recall notice 201632 (DMV) with my license renewal - it is the same as T21 (Dodge) and 2016040001 (Freightliner and Mercedes). I am in contact with CA Air Resources Board about this. I received the attached document from them, which explains the issue in more detail.

I am now searching for a Mercedes dealer to accomplish this mandatory repair. I am in Long Beach. Has anyone experienced the repair yet? If so, what dealer, what cost if any, how much time did it take, and how do you rate the experience?

I will appreciate any information available to guide me!

Thanks,
Jeff Miller
jeff.miller@csulb.edu
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