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Old 02-14-2012, 11:58 PM   #21
CJPJ
2008 3500 170"ext. 3.0 V6
 
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Default Re: Desperately seeking Bay Area Sprinter Mechanic!

I have had my sprinter at Hilltop Dodge a couple of times. Once to replace a HID lamp,under warranty,another time to replace the window in the rear door. They had a sprinter Tech on site. The work they did was fine, and quick. While there I priced a fuel filter ,oil, the fue things I priced were higher priced thin I have paid. I saw 6 sprinters there ,so they have some experience with them!
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Old 04-01-2012, 07:53 PM   #22
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Default Re: Desperately seeking Bay Area Sprinter Mechanic!

A quick note on Beshoff and responsiveness (or lack thereof).

We were just down in the Bay Area for Spring Break. Unfortunately, despite believing we still had some front brake life left, we went metal to metal on one rotor coming down the hills of Mt. Tam. Given our 8000# van and the hilly environment, I wanted to have this addressed enroute, not wanting to risk the trip home to Oregon with questionable brakes. I can definitely say that I was in a 'whatever it costs' frame of mind at the time.

Based on this thread, I called Beshoff to see if we could have the van looked at. The gentleman who answered the phone seemed very accommodating. He assured me that they 'always have availability for safety issues', so we should not worry about getting the van in for service. He had a difficult time locating a service advisor and came back to the phone several times to make sure I would continue to hold while he tracked somebody down. After two or three cycles, I was simply sent to someone's voicemail. Assuming it was the service advisor he was looking for, I left a message detailing our dilemma and requested a call back. Five days now and no response back. I'm guessing I won't be hearing back at this point...

I tried a few other avenues to fix, and was met with other roadblocks. No matter, we're back home now thanks to careful driving, avoiding heavy travel times, compression braking in the mountains, and minimal brake use. I ordered the proper brake kit from Europarts-SD, it was sent the same day, and am waiting for next weekend to do the repair myself.

Surely a small event and probably not one to judge an entire dealership over, but worth sharing since the follow-up (or lack thereof) was 100% different than the attitude conveyed over the phone. Had I called back again, I suspect I would have been able to motivate a response from the service department, but should I have to do that?

I'll pass on Beshoff in the future.
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Last edited by minigoogoo; 04-01-2012 at 07:55 PM. Reason: grammar
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Old 05-22-2012, 04:48 PM   #23
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Default Mercedes-Benz of Santa Rosa authorized Sprinter sales and service

Mercedes-Benz of Santa Rosa is also a factory authorized full service and sales facility for Sprinter.

707-542-4810

Matt Forsyth is your service consultant contact.

www.mbofsantarosa.com
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Old 01-30-2013, 09:22 PM   #24
jimmiejoe
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Default Re: Desperately seeking Bay Area Sprinter Mechanic!

I am using Fletch jones in Fremont. Just off of 880 and Auto Mall. They have 2 Sprinter Racks which stay pretty busy. I have not found on independent yet, that can handle the full vehicle. Most can only do the dodge portion, or the Mercades portion, but not both that I have found so far.
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Old 01-31-2013, 03:20 PM   #25
israndy
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Default Re: Desperately seeking Bay Area Sprinter Mechanic!

OK another 10000 miles and another Sprinter. This time I didn't go to the Freightliner dealer as they were CRAZY expensive and the new RV is a Dodge. All my other cars are Mopar so it was great going to the Dodge dealer in San Leandro (www.sanleandrocdjr.com). WAY cheaper. Got the whole 40000 mile tune-up service for just over $350. Had it back the next morning, much nicer than the Freightliner place and didn't get the oil overfill issue, so it seems these guys know better how to work on Sprinters.

I will likely do the same trick as on my other cars, every other oil change at the dealer but save money by taking it to the oil changers the rest of the time.

-Randy
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Old 02-13-2013, 07:05 PM   #26
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Default Re: Desperately seeking Bay Area Sprinter Mechanic!

Any new leads for independent Sprinter (Dodge & Mercedes) mechanics in SF/the Bay area?
We've gotten work done at the Freightliner dealer in Oakland (Golden Gate Truck) but they get swamped in the summer with the large semis, and Fletcher Jones in Fremont were not up-to-speed on Sprinters when we sent one in summer 2012.

Like jimmiejones was saying, I'm having trouble finding places large enough to fit our high roof/170".
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Old 02-13-2013, 08:28 PM   #27
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Default Re: Desperately seeking Bay Area Sprinter Mechanic!

Quote:
Originally Posted by israndy View Post
OK another 10000 miles and another Sprinter. This time I didn't go to the Freightliner dealer as they were CRAZY expensive and the new RV is a Dodge. All my other cars are Mopar so it was great going to the Dodge dealer in San Leandro (www.sanleandrocdjr.com). WAY cheaper. Got the whole 40000 mile tune-up service for just over $350. Had it back the next morning, much nicer than the Freightliner place and didn't get the oil overfill issue, so it seems these guys know better how to work on Sprinters.

I will likely do the same trick as on my other cars, every other oil change at the dealer but save money by taking it to the oil changers the rest of the time.

-Randy
Do you happen to know if they have the space to work on the cab/chassis RV versions as well? We will be looking for a shop for our new coach after we pick it up in April and bring it back here from Florida.
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Old 02-14-2013, 03:05 PM   #28
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Default Re: Desperately seeking Bay Area Sprinter Mechanic!

Quote:
Originally Posted by chromisdesigns View Post
Do you happen to know if they have the space to work on the cab/chassis RV versions as well? We will be looking for a shop for our new coach after we pick it up in April and bring it back here from Florida.
They do have the big doors, they wheeled my RV in w/o breathing hard. Of course my RV is under 10 feet, but the doors looked quite large and my RV was dwarfed by the cavern of the service bay. They only do work on the Sprinter part of the vehicle.

Actually not too far to our RV mechanic, the Dodge dealer is in San Leandro, CA and 8 miles south is BEAR RV who are collision experts, but also do modifications and repairs on RV parts.

Of course I would have rather been to the dealership, but La Mesa RV, the dealer for LTV, didn't wanna work on the collision damage and while BEAR was using them to order parts from LTV (who only ships to dealers) La Mesa went OUT OF BUSINESS here. They still have other locations on the planet, but nothing too close. In general NOT impressed... Fortunately I have no warranty work to do and feel if I do wanna make big mods to the RV I'll do the trip to Manitoba to have LTV do the work.

-Randy
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Old 04-02-2013, 03:02 AM   #29
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Default Re: Desperately seeking Bay Area Sprinter Mechanic!

I just took my sprinter to CK Auto exclusive in Santa Rosa and they seemed to know what they were doing and dealt fairly with me. They didn't even give me grief when I asked them to install parts I supplied myself.
This was a strong contrast with a shop in San Rafael who said they'd install the part but when I went to pick it up they said it was the wrong part and wouldn't fit. CK installed the same part (electric coolant pump) without any problems.
http://www.ckautoexclusive.com/
Just a happy customer spreading the word on a good shop.
Johnk
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Old 08-11-2013, 07:51 PM   #30
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Default Re: Desperately seeking Bay Area Sprinter Mechanic!

I took my Sprinter to Ben Crilly (MobileCC here on the forums). He has a great understanding of the vehicle, all the computer equipment needed to do the diagnostics, and tools and parts to get it done in his Sprinter. I'd recommend him for Sprinter work in the bay area.

Service listing: http://sprinter-source.com/forum/showthread.php?t=18435
Profile: http://sprinter-source.com/forum/member.php?u=3086
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