Shortiez
Two High Roof 118s
Just following up about Chrysler Dodge Ram in Walnut Creek CA.
Dodge finally replied back to the dealerships' assertion that the trouble code (o2 sensor) was under the recall after over ~13 buisness days, but literally 10 seconds before I'd gone down to the dealership and was about to swiped my credit card to pay for the part to fix it. I'd leaned on the warranty advisor a couple of times and she finally re-requested via email to Dodge on a Monday and by Wednesday they replied in the affirmative.
So lessons learned:
1) Walnut Creek Dodge I'd say is okay for doing this T21 thing. Maybe not experts... but they seem to be taking direction from factory engineers anyway. There were several other T1Ns in the lot, some seemed to be ther at least as long as mine was, which was over 2 weeks.
2) If Dodge says something isn't covered, it can help to lean on them some to ask again... but it might take some time. My dealership has a list of trouble codes that might be causes by the T21 update, and thus should be paid for by Dodge.
Got my van back and no CEL yet, although I'm not driving it much. Maybe 50 miles so far, but that'd be enough for the other two CELs I had. It might be running a little smoother too from when it had an O2 sensor code. Last trip I got 23mpg on a tank. Will like to see if that improves.
Dodge finally replied back to the dealerships' assertion that the trouble code (o2 sensor) was under the recall after over ~13 buisness days, but literally 10 seconds before I'd gone down to the dealership and was about to swiped my credit card to pay for the part to fix it. I'd leaned on the warranty advisor a couple of times and she finally re-requested via email to Dodge on a Monday and by Wednesday they replied in the affirmative.
So lessons learned:
1) Walnut Creek Dodge I'd say is okay for doing this T21 thing. Maybe not experts... but they seem to be taking direction from factory engineers anyway. There were several other T1Ns in the lot, some seemed to be ther at least as long as mine was, which was over 2 weeks.
2) If Dodge says something isn't covered, it can help to lean on them some to ask again... but it might take some time. My dealership has a list of trouble codes that might be causes by the T21 update, and thus should be paid for by Dodge.
Got my van back and no CEL yet, although I'm not driving it much. Maybe 50 miles so far, but that'd be enough for the other two CELs I had. It might be running a little smoother too from when it had an O2 sensor code. Last trip I got 23mpg on a tank. Will like to see if that improves.