I put down a deposit on a new van that the dealer had already ordered on Feb 14, 2018 and they stated it would arrive in 1 month, maybe 5 weeks at the latest. I checked in with them a few weeks before I expected it to arrive to find that my salesman no longer worked there and spoke with the other Sprinters salesman. He stated he would keep me in the loop when the van was suppose to arrive but couldn't give me a date. Well, it's now over 4 weeks past when they expected it and it takes at least two days to get a "let me look into it" response. Finally after calling and emailing so many times today they say it's not even getting shipped until next week and I probably want take delivery until at least 6 weeks after it was expected.
Bottom line: expect poor communication from sales and don't expect that they have any clue where your van actually is
....stay tuned to see if they can right this wrong