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Old 10-19-2015, 01:36 AM   #1
nglen
 
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Default warranty issues

Can anyone advise me how to handle warranty issues on a 2015 Prism RV? My dealer has failed miserably at repairs. The factory has been giving me the runaround and has been very unresponsive to my requests for satisfaction/resolution of serious issues. Thanks nglen
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Old 10-19-2015, 01:57 AM   #2
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Default Re: warranty issues

First of all, is your problems with the coach or the chassis ?
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Old 10-19-2015, 11:33 AM   #3
nglen
 
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Default Re: warranty issues

The coach, Forest river mfg. Giant recreation world dealer.
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Old 10-19-2015, 11:48 AM   #4
David Marshall
 
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Default Re: warranty issues

What are the big issues with the MH?

Has the dealer tried to fix or just not bothering
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Old 11-02-2015, 08:28 PM   #5
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Default Re: warranty issues

You need to communicate with your dealer and company in writing. Ask specific questions and wait for their written answer. If they are not helpful, try Better Business Bureau dispute resolution process, at same time file a small claim suit against the local dealership. Dont let the dealers run over you.

Quote:
Originally Posted by nglen View Post
Can anyone advise me how to handle warranty issues on a 2015 Prism RV? My dealer has failed miserably at repairs. The factory has been giving me the runaround and has been very unresponsive to my requests for satisfaction/resolution of serious issues. Thanks nglen
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Old 11-02-2015, 10:00 PM   #6
David Marshall
 
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Default Re: warranty issues

Quote:
Originally Posted by David Marshall View Post
What are the big issues with the MH?

Has the dealer tried to fix or just not bothering
I have a Prism 2015 too- what are the problems?
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Old 02-27-2018, 06:38 PM   #7
High Desert
 
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Default Re: warranty issues

Depending on the problem, and the unit being a 2015, you may just be out of luck since the coach only has a 1 year warranty. However, if the problem is significant (like roof, front end water leak) you may have recourse. If the problem deals with the frame / engine, then you need to deal with MB for potential resolution. Of course, if you have an extended warranty - then there is recourse.
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