sikwan
06 Tin Can
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Flagship Motorcars
385 Broadway Rte 1
Lynnfield, MA 01940
781-596-9700
General Manager: Mark Hoch
Just sent you a messageMark, when will you be up and running, and able to service a 2004 model?
Pat
I finally had a chance to go to the Mercedes dealer, Flagship Motors, in Lynnfield MA. My brake switch had failed on my 02 Freightliner.
The part was in stock and famous Carl worked on my van himself.
Carl came out to the (spotless) waiting room to discuss my problem and to talk about the outstanding manifold recall. Flagship has the expensive tool for stuck glowplugs so I'll be making another appointment to get that combo done at the same time. Carl is very good.
Everyone at the dealership was impressively knowledgeable. Vanessa was my service advisor and it was clear she knew more than most service desk types.
I had been going to the Freightliner shop in a gritty industrial area of Everett, MA. It was a pretty humorous comparison. Free cookies, water bottles, coffee at the Mercedes dealership. I think the coffee was fresh-brewed on the hour. Three big screen tvs in the waiting room in case you prefer CNN to the soaps.
The most worrying moment for me was when I was told they were washing my old 02 before returning it---I was afraid it might not survive the scrubbing.
Dan
Just saw this. First, Flagship didnt sanction a trailer towing trip to Vermont, they just said it was OK to use it and based on how it was behaving (normally after they diagnosed then cleared the code) right up until the morning I was on the highway headed to Vermont, there was no reason to think otherwise. Obviously on the morning it went into limp mode the sensor degraded from intermittent to non-functional and no one can be reasonably expected to predict when/if that would occur. If Flagship had the sensor in stock when I first had it diagnosed I am sure they would have replaced it then. I would have probably resented any notion that I could not use the van while the sensor was on the way since it seemed to operate normally after it threw the first check engine light.Just completely speculative curiosity on my part to ask if the Flagship tech that reasoned a trip to the VT mountains was a low enough risk while waiting for that part. Was that dpf procedure preventable?