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Old 10-01-2019, 08:15 AM   #1
BlackThroatedWind
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Default MB Flagstaff is the best! MB Arrowhead is a disgrace!

I must applaud MB flagstaff for their courtesy, professionalism, attention to detail and customer care. The actually listened to me, worked with me to check on things and detail what they were doing throughout the repair and did not rob me. I also saw them find solutions for other sprinter folk, tell them how they can DIY and skip massive repair expenses. They are old school and commendable. Their coffee is also up to par.


Im calling out MB Arrowhead due to their disrespect, shortness, and terrible coffee. Ive found that some dealerships very much begrudge Sprinters and their drivers... this is one of them. Because Tucson is booked 3 weeks out for van work, I made a Saturday morning appointment at Arrowhead.
I pulled in Saturday morning, service department told me that they dont service sprinters on the weekend, then proceeded to poke fun at my 'mobile consultancy'. I asked for a manager and they refused. I had an appointment booked, why did no one reach out. I had to leave before I became disruptive. But not without a coffee. I will restate- their coffee sucks.


Thank you MB Flagstaff, Dustin and Kelly went above and beyond!
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Old 10-02-2019, 04:43 AM   #2
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Default Re: MB Flagstaff is the best! MB Arrowhead is a disgrace!

I'm glad you had such a great experience with MB Flagstaff. We purchased our van from them and live less than a mile from the dealership. They've been okay on service, but nothing to write home about.

We got new tires before our 8000 mile summer trip and the tire techs noted some wear on the old tires that indicated possible alignment issues. We brought it to MB Flagstaff to have the alignment checked (even though we had experienced no issues that we had personally detected). When they gave it back the steering wheel was crooked and van didn't track straight. I had to bring it back 3 times before they finally got it right. All that time they claimed it was "in spec" and couldn't seem to understand how it could not be right.

I don't find their prices all that good. My plan for the future is to do my own oil changes and look for an independent shop to do the B maintenance after I use up my last included service.

I would not warn people away from them, but I'm hesitant to recommend them. They do, however have a great coffee service.

Last edited by klompen; 10-02-2019 at 04:46 AM.
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Old 11-19-2019, 11:15 PM   #3
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Default Re: MB Flagstaff is the best! MB Arrowhead is a disgrace!

I actually had much better luck with the old service advisors/service when MB Flagstaff was on Switzer canyon...the new dealership has been meh in my opinion.
But since we now split our time between Flag and Tucson I am able to utilize the Tucson dealer.
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Old 11-22-2019, 01:34 PM   #4
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Default Re: MB Flagstaff is the best! MB Arrowhead is a disgrace!

Quote:
Originally Posted by klompen View Post
I'm glad you had such a great experience with MB Flagstaff. We purchased our van from them and live less than a mile from the dealership. They've been okay on service, but nothing to write home about.

We got new tires before our 8000 mile summer trip and the tire techs noted some wear on the old tires that indicated possible alignment issues. We brought it to MB Flagstaff to have the alignment checked (even though we had experienced no issues that we had personally detected). When they gave it back the steering wheel was crooked and van didn't track straight. I had to bring it back 3 times before they finally got it right. All that time they claimed it was "in spec" and couldn't seem to understand how it could not be right.

I don't find their prices all that good. My plan for the future is to do my own oil changes and look for an independent shop to do the B maintenance after I use up my last included service.


I would not warn people away from them, but I'm hesitant to recommend them. They do, however have a great coffee service.
I live in Flag as well. Any luck on an indie shop for preventative maintenance?
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Old 11-22-2019, 05:28 PM   #5
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Default Re: MB Flagstaff is the best! MB Arrowhead is a disgrace!

I talked with Jason at Frys Automotive about doing Sprinter routine maintenance. He said they could handle it, but he usually have a fairly long wait time. I just did my own "A" service and my next "B" service is still covered under prepaid from the vehicle purchase so I haven't actually used them yet. Jason is my back door neighbor across the alley. He's solid.
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