@69bronco - argh... that's no fun! Next time I'm in I'll let them know.
Contrary to 69bronco, I had a much different experience on my first visit (2006 416 CDI / 2007 Winnebago View) - overall was pretty good.
Scheduled a DOT inspection, quote to replace the rear brakes and replace the seal on the transmission. I'm local, 15 min drive away. Dropped off on a Monday and they started working on it Wed. They only had one of the rotors in stock and said I really should just do a full transmission flush, new filter, seal etc. Brakes will make it down and back ok. Agreed to inspection and transmission service. They serviced the transmission, new seals, fixed a muffler clamp, inspection and a few other items. It wasn't cheap, but in my mind worth it (I park on a gravel pad and can only do certain service items, like replacing the battery tray, coach fixes and other small items, oil changes, etc. I also keep my 2002 Audi S6 Avant and 06 MINI Cooper S serviced, so I'm tapped out with fixing cars, keep it limited).
We left to drive to the Cape the following day, 26 miles down interstate 89 the engine was surging on and off and on? Under full throttle boost it didn't surge, but part throttle it did - transmission felt fine, all gears shifted as normal. It was making a funny louder than normal sound while on boost too? This was my first long drive and it never did this, we didn't know what it was. Anyway, called the service manager and told him, he didn't know either. We decided to turn around and drive it back, possibly with their servicing? He said, yes drive back and we will look at it right away.
On the last long grade (French Hill in Richmond, VT) up towards the rest stop on 89, normally a fourth gear (or third) full throttle hill a big "poof" then the surging stopped, funny noise stopped and viola so did the power! I thought, great limp home mode (LHM) and fuel supply cut, blown turbo, hose or something.
Got there ok, talked directly with the tech, total gear head. As soon as I explained the symptoms, he knew exactly what it was, the turbo intake noise dampener ("shock absorber"). Totally blown out seam on the original Mercedes-Benz unit with 66,800k miles. Thanks to the Sprinter-Source and all my reading, I luckily had a spare Dorman unit in the camper! It took the tech 0.6 hr to hook up the Star unit and read codes, reset and install the new part. Yes, they had two in stock on the shelf, but we were only charged $75 labor and sent us on our way. Basically, they really helped us out in a pinch.
Notes:
While talking with the service manager in four to five weeks, they are expanding and making a full dedicated building just for Sprinters. Clearly this is THE place to get them serviced locally or in northern New England, this place is HUGE. There were many Sprinters in for service from all around including Quebec and a fellow full-time camper (South Dakota plates) in a Unity hauling a toad MINI Cooper waiting for service, who they let camp in the back lot.
I inquired if they had come across any recall on my dashboard brake light. No recalls noted, responded with being a Freightliner dealer, their computer system doesn't communicate with Diamler/Dodge recalls. Works with Mercedes-Benz and Freightliner, but not Dodge.
We left a few hours later and I drove our 416CDI like a scalded cat down to the Cape, 17.9 mpgs down and 18.07 mpgs back home, never skipped a beat. Love this thing!
Location of new dedicated Sprinter building