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Old 04-18-2019, 01:41 PM   #11
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Default Re: 5 Scams Your Car Mechanic Doesn’t Want You to Know

The more a person performs a redundant task, such as air bag replacement, they will become more proficient requiring less time to complete the task.

When Scotty says they don't make money on warranty work, he meant they don't make a "a killing" like up-selling unnecessary work. Someone one this forum said Dealership service departments are "Lemon Factories." I agree most are.
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http://diysprinter.co.uk/reference/
20O7 Service Manual
http://diysprinter.co.uk/reference/2...nformation.pdf
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Old 04-18-2019, 06:10 PM   #12
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Default Re: 5 Scams Your Car Mechanic Doesn’t Want You to Know

Quote:
Originally Posted by lindenengineering View Post
Well there is some truth in this and then there is some additional facts.

Since we are speaking speaking MB language here and the most active warranty re-call at the moment are SRS air bags.
Sprinter factory warranty time allowance for the driver side air bag is 0,4 hours.
The passenger side is 1,1 hours.
My eyebrows raised at the statement about not making anything on recalls too.

...and in that .4 hours or 1.1 hours, the tech has to go find the vehicle and drive it into their bay, go to the parts dept. and get the parts, etc. Back in the 90's I was a tech at a Chrysler/Dodge/Jeep dealer, so naturally there were always lots of recalls. There were some recalls where we made a lot of money (Jeep shift interlock comes to mind, and not the one that was in the news a few years ago), others that we didn't (Dodge Caravan rear hatch latch).
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Old 04-18-2019, 07:53 PM   #13
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Default Re: 5 Scams Your Car Mechanic Doesn’t Want You to Know

If anybody cares to learn more there are consultants and lawyers that specialize in warranty reimbursement. This whole process only applies to vehicle manufacturers and their dealers. Just because the dealer publishes a shop labor rate dos not mean the factory pays the published rate. The basics of the laws are a verified hourly labor rate. There is often an audit of customer paid invoices to see what the actual labor rate is. Same for parts.......but many manufacturers already pay msrp list parts reimbursement. So it’s rarely disputed.


http://www.warrantypart.com/?gclid=C...caAjatEALw_wcB


As for those air bags recalls........dealers are not using high paid top tier technicians to complete the recalls. A supervised novice becomes an “expert” in about week. The organized dealers have the parts in the vehicle before the car is staged. The air bags are controlled parts.....vin and air bag serial numbers must verified and maintained. Yes.....the paper work can take longer than the actual repair. Dealer is paid for the admin fee as well plus air bag return shipping.
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Last edited by showkey; 04-18-2019 at 08:05 PM.
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Old 04-18-2019, 09:11 PM   #14
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Default Re: 5 Scams Your Car Mechanic Doesn’t Want You to Know

Quote:
Originally Posted by BrettH View Post
My eyebrows raised at the statement about not making anything on recalls too.

...and in that .4 hours or 1.1 hours, the tech has to go find the vehicle and drive it into their bay, go to the parts dept. and get the parts, etc. Back in the 90's I was a tech at a Chrysler/Dodge/Jeep dealer, so naturally there were always lots of recalls. There were some recalls where we made a lot of money (Jeep shift interlock comes to mind, and not the one that was in the news a few years ago), others that we didn't (Dodge Caravan rear hatch latch).
Yep.
Not to mention that on older vehicles the Flat Rate Manual doesn't allow for rusted parts on older model road salt area repairs. I suppose their answer is that it should be junked anyway. My road salt 2004 would be a good example.

The 5 Scams video wasn't bad. I've watched a few of Scotty's other videos. He's obviously very knowledgeable, but he often just wears me down. Honesty in any profession is worth paying a bit more for.

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