My dispute with Performance Motors - the RACQ depot at Moreeba - came to an end yesterday when the NAB informed me that Visa had rejected my claim. One of the main reasons given was that I had not allowed the repairer to rectify their faulty work! In fact they never made the offer to fix their shoddy work but it's my word against theirs and I have no written proof that he didn't offer to fix it.
For those who haven't been following the original thread - my Sprinter broke down with horrid noises in the diff due to lack of oil and Performance Motors knowingly fitted a diff with the wrong ratio. The result was that as soon as I drove out I realised that it was in Limp Home Mode but when I went back to complain they said it was nothing to do with them as they had only changed the diff. They charged me $7,400 for their sloppy work and the RACV took Yemmy down to Eric who took their diff out, repaired my old one and fitted it. All at a cost far below the exorbitant amount the Qld mob charged me. (If I'd had manual transmission they may have got away with it but not with an auto box.)
I'm seeking further legal advice as I feel there has to be some way that a repairer has to pay back the money charged for a repair that made it impossible to drive the vehicle!
For those who haven't been following the original thread - my Sprinter broke down with horrid noises in the diff due to lack of oil and Performance Motors knowingly fitted a diff with the wrong ratio. The result was that as soon as I drove out I realised that it was in Limp Home Mode but when I went back to complain they said it was nothing to do with them as they had only changed the diff. They charged me $7,400 for their sloppy work and the RACV took Yemmy down to Eric who took their diff out, repaired my old one and fitted it. All at a cost far below the exorbitant amount the Qld mob charged me. (If I'd had manual transmission they may have got away with it but not with an auto box.)
I'm seeking further legal advice as I feel there has to be some way that a repairer has to pay back the money charged for a repair that made it impossible to drive the vehicle!