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Old 12-10-2019, 09:12 PM   #1
RV2019
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Default LTV schematics and parts store

I have been conversing with SSTraveler about LTV and the subject of schematics came up. She wondered why all of this information was not available at MyLTV for owners. It would be for their coach (at least versions if schematics changed during model year production). And why can't they have an online store for parts instead of having to call. I've wondered the same thing especially having gone through getting a window seal recently.

Anyway, I talked to Willie this afternoon and asked these 2 questions toward the end of our call. He said he had suggested this a long time ago but it never got approved. He asked me to send an email requesting or asking about these possibilities. Something he could forward from a customer. So I thought if a few people sent emails he could forward, it might be better than 1 request. I will not post Willie's email but you could send it here (info@tripleerv.com) asking it to be forwarded to Willie if you don't already have his email.
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Old 12-11-2019, 12:29 PM   #2
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Default Re: LTV schematics and parts store

They'd have to have a real sea change which I'm not seeing happening. I'm in charge of IT at a technology company, so I notice how different companies use technology, and I feel safe in saying all of LTV is run on index cards and notebooks, with a spreadsheet here and there. Their web site and everything they do online is about as old school as it gets. When my wife had a car built at an overseas factory they emailed us weekly with updates including even when it was on the ship and what day it would arrive. Compare that to the stark LTV ordering process. The order sheets don't even have customer email so there is know way they can contact you at all, instead relying on the dealer network which is even more stone age than they are.

It's not all bad, companies their size don't do a good job with technology anyway, but they are one of the few I have encountered who don't really try. They build pretty good products. Maybe because their user base is so old they don't think it matters, but I think the RV demographic is changing. They should get on the bandwagon with customer facing technology. I would have bought one a year earlier if I could have placed the order online and just picked it up at a chosen dealer.
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Old 12-11-2019, 01:34 PM   #3
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Default Re: LTV schematics and parts store

I agree, Leisure should be able to make diagrams/schematics available online just like Winnebago, you can get all manner of diagrams and schematics online, http://www.winnebagoind.com/diagram/Wiring.htm, and they actually have a section on Amazon for ordering their parts, https://www.amazon.com/slp/winnebago...4k9f29eb9g2796. Why can't Leisure do something similar? They came up with the "MyLTV" page which is really useless. The concept of having a year/model/Vin specific page for each owner would be cutting edge, Winnebago doesn't have, if they linked all the schematics/Diagrams/vendor/manufacturers information, tailored to the Owners vehicle. Then pair that with a parts store, so the Owner could easily go online figure out what they need, look up the part, and order it. If you look at the questions asked on this Forum and on the Leisure Facebook page you see a common thread around the right replacement parts and what or how something is installed. Leisure could probably generate the revenue to pay for the maintenance of this online system from the markup on parts alone. I wouldn't mind paying Leisure for an up charge if I know I'm getting the right part without having to spend my time figuring out if it's the right one. With Leisure having to reorganize their manpower to accommodate the Mercedes Sprinter Chassis delays this would be an optimal time to assign some of their personnel/resources to implementing a "My Leisure" page that is really useful and valuable to their owners. I have been putting off ordering some compartment door hinge material because I know I'll have to spend several days trying to connect with someone at Leisure to order it! I try to exhaust my online options before contacting Leisure because it is such a PITA and requires a lot of time.

We could also post it as a product implementation idea here, https://portal.productboard.com/trip...-consideration.
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Old 12-11-2019, 02:28 PM   #4
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Default Re: LTV schematics and parts store

I'm sure Amazon has people and tools to help. However, this needs to be a C level initiative. I'm sure at some point lost productivity from customer calls for help out way costs to setup a real automated system.

https://services.amazon.com/content/...f=asus_cu_fnav


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Old 12-12-2019, 01:56 AM   #5
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Default Re: LTV schematics and parts store

I found out today that this post will be monitored by LTV. Please add your comments/suggestions regarding the topic. Lets keep our fingers crossed!
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Old 12-13-2019, 03:49 AM   #6
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Default Re: LTV schematics and parts store

As a first step LTV could keep the current website up to date. I tried looking at the 2020 Unity owners manual a little while ago, only to find it exactly the same as the 2019 version. As an example it still refers to a 1000W pure sine wave inverter; if I'm not mistaken the 2020 models have all been upgraded to a 2000W inverter. I understand product quality is very good, but pre-sales and after-sales service is important as well.
If LTV is monitoring this post I hope they will take note and give the suggestions some real consideration.
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Old 12-13-2019, 05:05 AM   #7
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Default Re: LTV schematics and parts store

Let me make this simply put.... I like LTV just the way it is. It's a home town company with real people with real families to feed. We do not need Jeff Bezos and Amazon to take over any fraction of LTV's business. LTV has a very small IT group. They were hack & held ransom. Losing everything from build orders to past customers to employee information.

Sell and go get yourselves a Winnebago and stay over on their forum. Let's see if a real person helps you when one of your cabinets falls off the wall. I wouldn't publish any close details or schematics that would help one more "copy cat" RV manufacturer build their own version of a LTV.

I hope LTV does monitor this forum. They need to hear that some of us are happy, loyal owners. So satisfied that they are 2nd & 3rd time returning customers.
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Old 12-13-2019, 05:12 AM   #8
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Default Re: LTV schematics and parts store

The publishing we are referring to would be behind the MyLTV website. One must be an LTV owner to register for and get access to the site. Details & schematics along with a parts store would help those of us who choose to work on and/or upgrade our RVs. I understand DIY isn't for everyone but for some of us, it's a hobby or necessity if a dealer is too far away, etc.

And just how is a schematic, parts list, parts store going to help a copy cat? Do you really think another company would use a wiring diagram and make a 100% copy?

Last edited by RV2019; 12-13-2019 at 04:22 PM.
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Old 12-13-2019, 04:06 PM   #9
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Default Re: LTV schematics and parts store

Yes... I believe there are advantages to using published details to reproduce someone design and function. The open & free USA has lost so much technology to foreign governments & companies. It is rumored that Airstream secretly purchased a Unity and reverse engineered it to build a Airstream Atlas with a few slight changes.

Wiring is not one of those components you can monkey with much. The precut and assembled wiring harness is nearly inaccessible. Hidden along the right side of the roof and wall and installed behind cabinets. That's why LTV will not make many options available. Go tour the factory and see how they build them. Then you will have a aw-ha moment.

You need to remember that the LTV factory family and management is primary Mennonite. They do not think or run their businesses the way you think they should. Their honest and hard working. Two or three generations cranking out our RVs in a steady, careful process. I know some of them personally. I have met their spouse and invited to their homes. One thing that surprised me is that they love to RV and travel but do not own a LTV RV. Why? Because they simply cannot afford one.

It's my opinion that your LTV is built and ready to go travel. If you want a hobby working on RVs, redo vintage trailers. I often see owners and forum members cry out for help because they can't leave things alone and cause themselves problems.

And just how is a schematic, parts list, parts store going to help a copy cat? Do you really think another company would use a wiring diagram and make a 100% copy?[/QUOTE]
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Old 12-13-2019, 04:18 PM   #10
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Default Re: LTV schematics and parts store

If you look at the questions asked on this Forum and on the Leisure Facebook page you see a common thread around getting the correct replacement parts and what or how something is installed. Leisure could probably generate the revenue to pay for the maintenance of an online parts store from the markup on parts alone. I wouldn't mind paying Leisure an up charge if I know I'm getting the right part without having to spend my time figuring everything out. I have to do lots of research and then end up ordering from Amazon, because it's EASY. Why should Leisure allow Amazon to make the profit when they have the resources to make their own online parts store. With Leisure having to reorganize their manpower to accommodate the Mercedes Sprinter Chassis delays this would be an optimal time to assign some of their personnel/resources to implementing parts store and a "My LTV Page" that is really useful and valuable to their owners.  Leisure is missing a real opportunity to capitalize on their owner demographics in not realizing that they would be willing to pay a premium to have easy access to ordering the correct parts from an online store. Think of the time it would save for the busy employees who currently have to field customers calls and answer their questions or let them buy the parts from Leisure. Everything with Leisure is a manual transaction with just a few people, Brad, Darrell, Don, Willie. Think of the improvement it would make to customer relationships and customer satisfaction to be able to get easy access to parts/diagrams/schematics they need to maintain with their Leisure products. I have amassed an extensive Library to be able to maintain my Unity, thanks in part to this Unity Forum. I really feel sorry for the Serenity and Wonder owners, they don't have access to Forums as active/knowledgable as this Unity group. I can understand why we see so many none Unity owners on our section of this Forum. We also act as a great technical resource for Leisure Travel Van Company. We take some of the burden off Leisure! Should an excellent company expect a band of owners to form a collective of resources to repair/maintain their products or should they do it? I don't believe Leisure doesn't have the capability/resources to have an online parts store or Owners Section that includes access to diagrams/schematics. They should make the MyLTV page accomplish something truly valuable for owners, because you certainly can't count on their Dealers!
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