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Old 11-16-2018, 01:39 PM   #1
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Default T21 Recall - Freightliner USA-ANYONE, ANYWHERE found a Knowledgeable dealer??

I see Vic started a new thread for T21 Recall Dealer Recommendation. T21 is the Dodge recall campaign name, Mercedes Benz calls it Campaign 2016040001.

Freightliner Sprinter customer service is answered by Mercedes customer service,...and that is where things get very cloudy for some,....as Mercedes dealers in Texas, Florida, New York and New Jersey can not perform recall or warranty work on Freightliner badged sprinters. This is a by product of some franchise law or agreement conflict I have been told.

My two closest Freightliner dealers (AUSTIN AND HOUSTON) have no experience with the T21 recall issues. and will only look at my van at my expense. I have emailed information from this forum about the recall related issues and had no response to it,.....phone calls and emails....the same,....no response.

Has anyone anywhere in the U.S. Found a Freightliner dealer who has had experience with the issues caused by this recall and that the fix for the constantly Cycling EGR valve and the Instrument panel failing to turn off with the key is replacement of the Instrument panel??

It is my hope that if I find a Freightliner dealer anywhere in the US who has experience with the T21 problem and the fix for it,...that I can request that they contact my Austin dealer for a consult. If/when this occurs, I will post up any positive Freightliner related info.

Please do not add info here about Dodge or Mercedes dealers .....They will not help those of us who own Freightliners and live in Texas, Florida, New York or New Jersey.

Brian in San Antonio

Added May 7, 2019:

Quote:
Originally Posted by bcolins View Post
Vic / All who own 2004 or 2005 T1N Sprinters badged as Freightliner

Dodge released a similar update last summer,....now posted at the beginning of the T21 Thread by Vic,.....

Mercedes had to eventually follow,....and here is the "Updated" document. Now mentions that some T1N Sprinters may require a replacement Instrument cluster in order to correct the post T21 (Dodge) / #2016040001 (Mercedes/Freightliner) recall issues (Constantly illuminated Instrument cluster back light and constantly running EGR)

MB 2016040001 recall Update doc.04182019 (1).pdf

Instrument cluster replacement is specifically mentioned on page 5.

Brian in SATX

Vic, I didn't know where the best place to post this would be. Feel free to move this wherever you think it should be and would get the most visibility.
Added:
POSSIBLE HELP FOR THOSE GETTING THE RUN AROUND IN CALIFORNIA.

Quote:
Originally Posted by jmiller5 View Post
Update re emissions recall (California DMV # 201632, Dodge # T21, Mercedes # 2016040001):

My vehicle is a 2004 Freightliner Sprinter 2500 (T1N), built as a motor home by Forest River. I live in the Los Angeles area. My annual notice to renew my registration noted a "manufacturer recall # 201632" and required "proof of correction" from a dealer before I could renew my license. This was the only notice I ever received about this recall.

I took my vehicle to Mercedes of Anaheim. They performed the software upgrade, following the procedure in the Mercedes Recall Campaign Bulletin, and gave me the "Proof of Correction" certificate. I was then able to license my vehicle with the California DMV.

Initially, all seemed fine, but after two brief driving outings, the problem symptoms appeared, as reported by other owners of model year 2004 Sprinters: When the engine was shut off, the Instrument Cluster light did not turn off and the EGR mechanism did not turn off. Also, the Check Engine Light appeared and stayed on as long as the engine was running.

I took my vehicle back to Mercedes of Anaheim and they performed the additional steps indicated in the Recall Bulletin, ending with the replacement of the Instrument Cluster. So far, the vehicle is performing properly, so I am optimistic this is the end of the troubles. This dealership should now be familiar enough with this problem to deal with additional Sprinter recalls in an efficient manner; my contact there is Michael Gonzales, mgonzalez@anaheimmercedes.com, phone 714.777.7446.

This process has been difficult, because Mercedes Benz USA has made it so: I was never contacted or informed about this recall by MBUSA, even though they clearly have my contact information in their system as the vehicle owner, which is obvious whenever I have taken the vehicle to a Mercedes dealer - they are able to view the entire history of my vehicle. I was never able to discuss the problems with the contact person to whom I was referred at MBUSA - my phone messages were never returned.

I was able to resolve this only after contacting my state government representative's office. They put me in contact with Jeffrey Wong at the California Air Resources Board, jwong@arb.ca.gov, phone 626.575.7009. He was able to arrange with MBUSA to have my vehicle "diagnosed" and repaired without charge. Initially, the dealers, presumable following instructions from MBUSA, wanted to charge me $200 to "diagnose" the problem, a problem with which MBUSA is clearly aware, and which does not require "diagnosis".
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Last edited by Aqua Puttana; 06-01-2019 at 12:00 AM.
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Old 11-16-2018, 03:16 PM   #2
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

Please keep this thread on topic as to Freightliner dealerships or Freightliner specific comments.

There are two other threads for the recall which should be used for non Freightliner comments.

T21 Emissions Recall Notice
https://sprinter-source.com/forum/sh...ad.php?t=57401

T21 Recall - Recommended Dealerships
https://sprinter-source.com/forum/sh...ad.php?t=70872

vic
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Old 11-18-2018, 01:21 PM   #3
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

I was concerned that this might be the case. No replies. Bumping to get in back on the first page.

Brian
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Old 11-20-2018, 02:17 PM   #4
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

Anyone with a Freightliner been through this?
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Old 11-20-2018, 02:23 PM   #5
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

Quote:
Originally Posted by bcolins View Post
Anyone with a Freightliner been through this?
Maybe try some other Sprinter forums?

vic
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Old 11-20-2018, 04:35 PM   #6
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

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Originally Posted by Aqua Puttana View Post
Maybe try some other Sprinter forums?

vic
Didn't realize there were any. Suggestions?
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Old 11-20-2018, 04:52 PM   #7
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

Quote:
Originally Posted by bcolins View Post
Didn't realize there were any. Suggestions?
Off the top of my head the Yahoo group.
https://sprinter-source.com/forum/showthread.php?t=3955

There must be some others. Maybe try a Freightliner forum?

vic
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Old 11-20-2018, 06:38 PM   #8
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

Quote:
Originally Posted by bcolins View Post
Freightliner Sprinter customer service is answered by Mercedes customer service,...and that is where things get very cloudy for some,....as Mercedes dealers in Texas, Florida, New York and New Jersey can not perform recall or warranty work on Freightliner badged sprinters. This is a by product of some franchise law or agreement conflict I have been told.

Brian in San Antonio
In which case you need to go back to Freightliner/Mercedes customer service and ask them, politely, WHERE you can get the recall performed.
AIUI they, Freightliner or Mercedes, are legally obliged to get your recall performed so ask them how THEY propose doing it?

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Old 11-20-2018, 09:33 PM   #9
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

Here in Seattle, Seattle Mercedes will do the recall on Freightliner Sprinters. (and Lynnwood should)

Here's the tale of a forum member's 2004 Freightliner "educating" Seattle Mercedes:
https://sprinter-source.com/forum/sh...ad.php?t=52197

--dick
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Old 11-28-2018, 02:52 AM   #10
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Default Re: Need Help--T21 Recall for Freightliner owners-Anyone found a Knowledgeable dealer

Quote:
Originally Posted by autostaretx View Post
Here in Seattle, Seattle Mercedes will do the recall on Freightliner Sprinters. (and Lynnwood should)

Here's the tale of a forum member's 2004 Freightliner "educating" Seattle Mercedes:
https://sprinter-source.com/forum/sh...ad.php?t=52197

--dick
Thanks for the lead. I spoke to Seattle MB yesterday. They provided some possibly helpful info,....but the service writer I spoke with said they couldn't help beyond that.
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