Problem: radio only works when vehicle is off.
Hello, I have a 2013 sprinter cargo van it originally came with a single din radio working perfectly fine. I'm swapping it for a double din touch screen.
When I connect the OEM radio harness to the supplied connector that plugs into the back of the new radio everything fits fine. I have done no cutting or splicing of wires.
The problem is the radio only has power when the vehicle is off. As soon as the key is put in the ignition or a door is opened the unit shuts down.
No blown fuses no disconnected wires.
Has anyone else experienced this issue?
When I use a volt meter I read 12v on two parts of the OEM harness one which connects to the B+ of the new radio and one that connects to the ACC of the new radio
When the vehicle is on the voltage at the B+ stays hot and the voltage at the ACC drops to 3 volts and the unit shuts down.
This should be a plug and play setup.
Shouldn't I be getting 12v from the ACC ONLY when the key is in the ignition?
Anybody ever run into this issue or have any insight?
Thanks in advance for the help.
Hello, I have a 2013 sprinter cargo van it originally came with a single din radio working perfectly fine. I'm swapping it for a double din touch screen.
When I connect the OEM radio harness to the supplied connector that plugs into the back of the new radio everything fits fine. I have done no cutting or splicing of wires.
The problem is the radio only has power when the vehicle is off. As soon as the key is put in the ignition or a door is opened the unit shuts down.
No blown fuses no disconnected wires.
Has anyone else experienced this issue?
When I use a volt meter I read 12v on two parts of the OEM harness one which connects to the B+ of the new radio and one that connects to the ACC of the new radio
When the vehicle is on the voltage at the B+ stays hot and the voltage at the ACC drops to 3 volts and the unit shuts down.
This should be a plug and play setup.
Shouldn't I be getting 12v from the ACC ONLY when the key is in the ignition?
Anybody ever run into this issue or have any insight?
Thanks in advance for the help.