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Old 08-17-2018, 04:37 PM   #1
RVRover
 
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Default Service A" at Durham NC Merc Dealer

Called the dealer how much for service A....about $300 unless you need DEF.... ok says I. So off I go making sure I fill the DEF up...
Following the completion of service I am informed that will be $416...$416 I inquire thinking they must of found something else...It was to fill the DEF....
What kind of scam is this?


#1 $100 for DEF????

#2 If I did not know I had filled it up they would have got me....so how many other dealers use this scam to up charge...?????

very disappointed...
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Old 08-18-2018, 05:25 PM   #2
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Default Re: Service A" at Durham NC Merc Dealer

Did they have to dump out the DEF to do the Service A? Then refill it?
Sounds like nonsense to me. Even at full retail price, the Sprinter shouldn't take more than $20 - $30 worth of DEF to fill from 2 of the big jugs.
I filled mine from the half mark in the commercial truck lanes at a Pilot Truck Stop last week for US$6. PITA, because I don't have their RV Plus Credit Card, so have to go inside to prepay and then again to get a receipt. But worth the walk.
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Old 08-18-2018, 06:14 PM   #3
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Default Re: Service A" at Durham NC Merc Dealer

IMHO, your experience is tour de rigure in the Stealership service community. I am convinced, most, not all dealerships, are ripping-off unsuspecting consumers. I have no data.

I thought fluid top-off was included in a dealership "A" Service??? This illustrates the importance of being an informed consumer to reduce the likelihood of being bamboozled by unscrupulous service writers.

Curious, did they retorque your rear-end shackles to specification??? I bet not. And, if they claim they did, was retorquing procedure accomplished in accordance to the manufacturer's procedure? If so, there should be evidence of markings on the shackle nuts and saddle.

https://sprinter-source.com/forum/sh...9&postcount=61

Last edited by Bobnoxious; 08-18-2018 at 06:22 PM.
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Old 08-26-2018, 02:47 AM   #4
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Default Re: Service A" at Durham NC Merc Dealer

It's Durham.....
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Old 04-08-2019, 04:28 PM   #5
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Default Re: Service A" at Durham NC Merc Dealer

Quote:
Originally Posted by Bob Laps View Post
It's Durham.....
Truer words may never be spoken. I spent four years there when Coach K just got hired on.

It's Durham.

Jack
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Old 06-10-2019, 09:50 PM   #6
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Default Re: Service A" at Durham NC Merc Dealer

Quote:
Originally Posted by Soll1943 View Post
Yeah, I know a few but then I only ever use 1 that I really like. Use their cars quite often while my car was being repaired. You can find them at Enterprise car rental DCA airport and see what cars at what prices they got. Quite pleasant bonuses at times too. Way easier to travel the states now, I just leave the airport and rent a car from them. They are actually quite known.
What the heck are you talking about?
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Old 06-10-2019, 11:52 PM   #7
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Default Re: Service A" at Durham NC Merc Dealer

What is DEF?
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Old 06-10-2019, 11:54 PM   #8
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Default Re: Service A" at Durham NC Merc Dealer

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What is DEF?
Lol...
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Old 06-21-2019, 03:44 PM   #9
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Default Re: Service A" at Durham NC Merc Dealer

Idk where have you found this prices. But, when I took the rent car at the Avis Adelaide airport the insurance wasn`t so overpriced. Maybe the dealer took so much money, or the damage was really bad...
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