A quick note on Beshoff and responsiveness (or lack thereof).
We were just down in the Bay Area for Spring Break. Unfortunately, despite believing we still had some front brake life left, we went metal to metal on one rotor coming down the hills of Mt. Tam. Given our 8000# van and the hilly environment, I wanted to have this addressed enroute, not wanting to risk the trip home to Oregon with questionable brakes. I can definitely say that I was in a 'whatever it costs' frame of mind at the time.
Based on this thread, I called Beshoff to see if we could have the van looked at. The gentleman who answered the phone seemed very accommodating. He assured me that they 'always have availability for safety issues', so we should not worry about getting the van in for service. He had a difficult time locating a service advisor and came back to the phone several times to make sure I would continue to hold while he tracked somebody down. After two or three cycles, I was simply sent to someone's voicemail. Assuming it was the service advisor he was looking for, I left a message detailing our dilemma and requested a call back. Five days now and no response back. I'm guessing I won't be hearing back at this point...
I tried a few other avenues to fix, and was met with other roadblocks. No matter, we're back home now thanks to careful driving, avoiding heavy travel times, compression braking in the mountains, and minimal brake use. I ordered the proper brake kit from Europarts-SD, it was sent the same day, and am waiting for next weekend to do the repair myself.
Surely a small event and probably not one to judge an entire dealership over, but worth sharing since the follow-up (or lack thereof) was 100% different than the attitude conveyed over the phone. Had I called back again, I suspect I would have been able to motivate a response from the service department, but should I have to do that?
I'll pass on Beshoff in the future.