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Old 01-12-2019, 03:45 AM   #25
The Grand Tour
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Default Re: Warranty dispute NOx sensors? 2012

Quote:
Originally Posted by ENMeyer View Post
I said "it says in my manual that this should be under warranty"
Service writer said "it's the WAY that it failed that tells us it's not under warranty"

Such BS from these MB dealers, sometimes.
No, it's not BS.

The purpose of a warranty is not to immunize the owner against all possible adverse experiences in vehicle ownership.

The purpose of a warranty is to give the manufacturer the opportunity to correct manufacturing defects within a specified period.

If a failure is not a manufacturing defect, then it's not a warrantable concern, regardless of the miles or months.
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