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-   -   New 2019 4x4 (https://sprinter-source.com/forum/showthread.php?t=79796)

Patrick walsh 10-02-2019 01:37 AM

Re: New 2019 4x4
 
It’s only natural the conversation would turn towards warranty.

Funny thing, well not funny probably. But I mentioned the potential for issues with with my adaptive cruise and my nav when buying the vehicle.

I mentioned and made clear why I was buying 4x4 and that I intended to turn the vehicle into a camper off road beast. We talked about this kinda at length when he tried to sell me the standard extended warranty.

His response “and yes I get he is a sales man trying to make a sale” was specifically and exactly. Well you know we have plenty of people come in with sprinters with the fox shocks and big wheels and all kinds of modifications and it has never been a issue. He followed I immediately by saying that in Europe the sprinters are used for everything from ambulances to search and rescue vehicles and it common for them to be heavily modified, stating they can take it and that they are built to take it.

I’m always suspicious I kinda pretty much trust nobody but my darn mother. But this guy was the least salesman type personality I have ever come across. And you know oddly enough my mother is in high tech sales lol..

Hmm,

Anyway maybe I’d be happy with 265/75/16 and no lift but I doubt it. I hate to spend the $$ on small tires to put them on then go they still look like my grandfathers van.

On the flip side loosing a warranty on a $63K van that is crazy expensive to service nevermind repair well that doesn’t sound fun either.

All this makes me wonder then who are these people whom can afford to build out or buy these $100k plus rigs and have zero warranty..

John E 10-02-2019 02:02 AM

Re: New 2019 4x4
 
Congrats on the purchase and congrats (I think) on your new self-employment. Which dealer did you buy from? I've been talking to a few about 2019's.

Patrick walsh 10-02-2019 02:54 AM

Re: New 2019 4x4
 
Thanks and thanks.

We can only wait and see how both ventures develop.

I purchased at MB of Burlington.

Are you local to Boston..

My salesperson was exceptional.

Quote:

Originally Posted by John E (Post 811307)
Congrats on the purchase and congrats (I think) on your new self-employment. Which dealer did you buy from? I've been talking to a few about 2019's.


John E 10-02-2019 03:05 AM

Re: New 2019 4x4
 
Quote:

Originally Posted by Patrick walsh (Post 811318)
Thanks and thanks.

We can only wait and see how both ventures develop.

I purchased at MB of Burlington.

Are you local to Boston..

My salesperson was exceptional.

I'm 25 miles west of Boston right off 495. You must have dealt with Dave at MB Burlington? I was working with him earlier this year on one, but the timing wasn't right. And he was very helpful and knowledgeable. I'm also in construction. Electrical and building contracting.

Patrick walsh 10-02-2019 03:58 AM

Re: New 2019 4x4
 
Yes it was Dave,

I work out of stow. Pretty close to where you describe.

Most of my family is from Hudson. I live in Natick.

Iím moving the van. I must have gotten old. If someone ever told me I would be so excited or be so impressed by Van I woulda told them thy were nuts..



.
Quote:

Originally Posted by John E (Post 811324)
I'm 25 miles west of Boston right off 495. You must have dealt with Dave at MB Burlington? I was working with him earlier this year on one, but the timing wasn't right. And he was very helpful and knowledgeable. I'm also in construction. Electrical and building contracting.


John E 10-02-2019 04:43 AM

Re: New 2019 4x4
 
I'm in Milford. My van is strictly for contracting work, but it is set up very well. I built the shelving to fit certain drawer units, and is generally kept spotless. (for a contractor). I found this place in '08 when I bought my first sprinter and am getting re-acquainted in the past 2 years since I bought my current van. A ton of knowledge here. Looking forward to seeing your build.

Retired In Motion 10-02-2019 02:53 PM

Re: New 2019 4x4
 
The Magnuson-Moss Warranty Act provides consumers with a lot of protections, including the ability to add aftermarket parts and do our own maintenance. If your warranty is denied because of modifications to the vehicle, remember that the dealer must show that the failure was caused by the modification. Here is some information from the FTC which enforces the Act (https://www.consumer.ftc.gov/article...ne-maintenance).

Do I have to use the dealer for repairs and maintenance to keep my warranty in effect?

No. An independent mechanic, a retail chain shop, or even you yourself can do routine maintenance and repairs on your vehicle. In fact, the Magnuson-Moss Warranty Act, which is enforced by the FTC, makes it illegal for manufacturers or dealers to claim that your warranty is void or to deny coverage under your warranty simply because someone other than the dealer did the work. The manufacturer or dealer can, however, require consumers to use select repair facilities if the repair services are provided to consumers free of charge under the warranty.

That said, there may be certain situations where a repair may not be covered. For example, if you or your mechanic replaced a belt improperly and your engine is damaged as a result, your manufacturer or dealer may deny responsibility for fixing the engine under the warranty. However, according to the FTC, the manufacturer or dealer must be able to demonstrate that it was the improper belt replacement ó rather than some other defect ó that caused the damage to your engine. The warranty would still be in effect for other parts of your car.

Will using 'aftermarket' or recycled parts void my warranty?

No. An 'aftermarket' part is a part made by a company other than the vehicle manufacturer or the original equipment manufacturer. A 'recycled' part is a part that was made for and installed in a new vehicle by the manufacturer or the original equipment manufacturer, and later removed from the vehicle and made available for resale or reuse. Simply using an aftermarket or recycled part does not void your warranty. The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket or recycled part. The manufacturer or dealer can, however, require consumers to use select parts if those parts are provided to consumers free of charge under the warranty.

Still, if it turns out that the aftermarket or recycled part was itself defective or wasn't installed correctly, and it causes damage to another part that is covered under the warranty, the manufacturer or dealer has the right to deny coverage for that part and charge you for any repairs. The FTC says the manufacturer or dealer must show that the aftermarket or recycled part caused the need for repairs before denying warranty coverage.

Tips To Avoid Warranty Issues

Here's how to get the most out of your vehicle's warranty:

Read your warranty. Often bundled with your owner's manual, the warranty gives a general description and specific details about your coverage. If you have misplaced your owner's manual, look for it online. Check the "Owners" section of your manufacturer's website.
Be aware of your warranty period. If problems arise that are covered under the warranty, get them checked out before the warranty expires.

Service your car at regular intervals. This is a good idea in any case. But for the sake of keeping your warranty intact, follow the manufacturer's recommended service schedule. Details are in your owner's manual.

Keep all service records and receipts, regardless of who performs the service. This includes oil changes, tire rotations, belt replacement, new brake pads, and inspections. Create a file to keep track of repairs; it will come in handy if you have to use your warranty. If you ever have a warranty claim and it appears that you did not maintain your vehicle, your claim could be denied.

Complain. If you think a dealer's service advisor denied your warranty claim unfairly, ask to speak with a supervisor. If you still aren't satisfied, contact the manufacturer or go to another dealer. You also may wish to file a complaint with your state Attorney General, local consumer protection office, or the FTC.

sanomechanic 10-02-2019 07:01 PM

Re: New 2019 4x4
 
Things I have first hand knowledge of, are steering rack and pinions declined after lifts due extreme angle changes of tie rods binding the rack. Have a $4000 Rack fail after a lift and see if MB replaces it under warranty... Propeller shafts declined from spider joint failures due to excessive angle changes during lifts. Transmission tail housing bushing failures sending metal in transmission from propeller shaft angle changes. Control arm bushings blowing out prematurely, Ball joints, inner and outer tie rods ends. Catalytic converters.... The List goes on and on of things I witnessed declined due to altering the engineering of Toyota's Lexus Honda and Acura's. Most of these aftermarket parts out there have very little engineering nor The R&D of original equipment.
There are good AM applications and they cost big $$$ but most of that crap is junk and will fail or not perform with in a year of 2 of installation. I have removed and tossed so much of that MADE IN CHINA garbage away over the years.

grantwilson 10-02-2019 09:56 PM

Re: New 2019 4x4
 
Quote:

Originally Posted by Patrick walsh (Post 810987)
Grant thanks for responding,

Now Iím really confused. I called up the service department where I purchased my van today. They have two full time sprinter techs on hand at all times.

I was told as stated here that 265/75/16 was the biggest I could go without having issues. I was however told that if I wanted to go bigger I could but that they would have to do some reprogramming so that everything would work. I was quoted one hour of labor to do the reprogramming.

They also requested they mount and balance the new tires onto the rims.

Has anyone else been told such by a dealer. Iím inclined to to think they would not suggest doing all this unless they knew they could.

But you know Iíd also be surprised to find out Iím the first one to figure this out with the dealer.

So what say you?

let me know when you rub everything lol.


If they can in fact reprogram thats cool. the NCV3 you cannot

Patrick walsh 10-03-2019 02:42 AM

Re: New 2019 4x4
 
Itís funny you should mention the above.

So I finally gave up on my last vehicle ďNissan FrontierĒ after the steering rack went. A wheel bearing went maybe a couple months before that.

All and not to bad with 100K on it and a hard 100K at that. I had a 3: lift on that vehicle obtained with spacers and different upper control arms and extended ti-rod ends. The rear was just blocks under the leaf springs. A total hack lift but you know I like 50-70k out of that lift before the problems started to surface. Could it have been stuff that would had surfaced anyway I really donít know.

But you know I spend $18k on that truck 1 year old with 18k miles on it. So a bit more easy to throw that car away at 100k when the issues stared thank a $63k sprinter Iíll assume.

Quote:

Originally Posted by sanomechanic (Post 811508)
Things I have first hand knowledge of, are steering rack and pinions declined after lifts due extreme angle changes of tie rods binding the rack. Have a $4000 Rack fail after a lift and see if MB replaces it under warranty... Propeller shafts declined from spider joint failures due to excessive angle changes during lifts. Transmission tail housing bushing failures sending metal in transmission from propeller shaft angle changes. Control arm bushings blowing out prematurely, Ball joints, inner and outer tie rods ends. Catalytic converters.... The List goes on and on of things I witnessed declined due to altering the engineering of Toyota's Lexus Honda and Acura's. Most of these aftermarket parts out there have very little engineering nor The R&D of original equipment.
There are good AM applications and they cost big $$$ but most of that crap is junk and will fail or not perform with in a year of 2 of installation. I have removed and tossed so much of that MADE IN CHINA garbage away over the years.



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