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-   -   Northwest Arkansas, Bentonville, AR (Dealership) (https://sprinter-source.com/forum/showthread.php?t=44327)

NelsonSprinter 12-28-2015 11:57 PM

Northwest Arkansas, Bentonville, AR (Dealership)

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MB of Northwest Arkansas
2400 SE Moberly Lane
Bentonville, AR, 72712
Service: (479) 521-7281 M-F 7:30-6 Sat 8-3
(888) 615-1240 N of Fayetteville

ko4nrbs 12-29-2015 09:58 PM

Re: MB of NW Arkansas, Bentonville (Dealer)
This was my first experience with them so my vote is based on this initial visit. They quickly diagnosed where the fuel tank leak was coming from and I got the information directly from the Sprinter technician. The Service Advisor brought him in to fill me in on his findings. I liked getting it from the Horse's Mouth!!

HawksEye 02-12-2016 08:43 PM

Re: MB of NW Arkansas, Bentonville (Dealer)
Brakes started grinding so I made an appt as I was passing through the area. I knew from previous inspection that front pads were getting a bit thin. Sprinter tech replicated the noise upon hard breaking, but not slow breaking, which was what I noticed (but had failed to tell them). Tech said it was probably due to corrosion on rotor but break pads had plenty of life left. He made some recommendations.
They did not charge me for the appointment. Unexpectedly kind!!

Time will tell if his assessment was accurate. If not, I suspect I will leave a follow up reply.

Very happy with being able to speak directly with the mechanic.

ko4nrbs 09-27-2017 01:50 AM

Re: Northwest Arkansas, Bentonville, AR (Dealership)
They told me today they no longer work on Sprinters older than 2008.

Referred me to:
Shuler Autohaus


radair603 03-27-2019 02:22 AM

Re: Northwest Arkansas, Bentonville, AR (Dealership)
My check engine light came on 30 miles into a 7000+ miles trip. I drove 1500 miles to Bentonville anyway and called them on a Tuesday morning. They said to bring it in that afternoon. When I checked in, the guy said it would be $145 minimum to hook up the diagnostics. They come back a while later and say it’s a NOX sensor, and the warranty on my 2016 has a start date of 2013 so they were trying to sort that out. We went down the street for lunch and came back to learn that they straightened out the warranty and were replacing the sensor. After a total of 3 hours, they hand me the slip - no charge, completely covered under warranty and they washed the van. Incredibly welcoming place. And we met a guy in the waiting area that hooked us up with his wife to give us a guided mountain bike tour.

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