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Jchirchirillo
06-29-2016, 10:39 AM
2013 - 144" 6yl . 65k on OD.While Driving on the highway suddenly when on throttle there's a wooooo. Then 60% loss of power. At this point I'm hopeing to make it to work then to dealer... Turbo blown? Flat bed in or keep driving?

Cheyenne
06-29-2016, 01:01 PM
Hi,

As you say a sudden loss of power then my money would be on a turbo hose having blown off. Lift the hood and look carefully for any hose not connected between the turbo, intercooler and/or intake manifold. If you do find one then wipe away any oil and crud as well as you can and refit it. If it happens again then it may be worth investing in a new hose.

Keith.

sailquik
06-29-2016, 01:29 PM
Jchirchirillo,
What is the "wooooo" you are referring too?
Is this a noise?
Does it sound like air escaping?
Or is it a more mechanical sound.
Is it at a very high frequency like a shriek?
Got to agree with Cheyenne here....sounds like you have a turbo hose that's somehow leaking.
Or possibly the turbocharger resonator on the LH side of your engine (over the LH valve cover) has
blown somehow.
Not a common issue, but it has been known to occur on the OM-642 V6 occasionally.
Do you have any sort of gauge package so you can see if your turbo boost (MAP Pressure or BST) is popping
off at a very high value, or perhaps whatever is leaking allows your turbo to reach a certain boost level and
then it starts to leak, putting you in a low boost Limp Home Mode.
Hope this helps,
Roger

Jchirchirillo
06-29-2016, 04:55 PM
Hose was off intake . I re connected it . But still same woooo. No gauges here , fly by the seat of my azzz..

Jchirchirillo
07-02-2016, 11:42 AM
Mb- turbo is blown
Cause - rubber boot on turbo was not changed when fuel filter was replaced . Therefore boot folded over and was sucked into turbo causing failure . They also said there's tons of bulletins about this. So Mb will not cover parts or labor under Ext mb 125k warrantee . Turbo is $2300 plus misc parts and labor. You can pretty much wipe your ass with mb Ext warrantee ..Really bs ...

showkey
07-02-2016, 12:44 PM
Who changed the fuel filter ?

Aqua Puttana
07-02-2016, 02:30 PM
Jchirchirillo,
What is the "wooooo" you are referring too?
Is this a noise?
Does it sound like air escaping?
...
Roger
As it turns out, maybe it should have been "Loss of power & woe".

Am I up to speed?

The fuel filter was changed and part of the process requires R&R remove and re-install of the hose from the air filter box to the turbo inlet?

Why would a new turbo hose part make a difference?

Was the seal design changed? If yes, then why is there just a Tech Notice and not a full recall? This sounds like a pretty serious flaw to me.

If the new part isn't re-designed then can't the new part be improperly installed the same as a used one?

I'd be over the top pissed off at this situation. With an extended warranty maybe contacting MB customer service will get some results.

:2cents: vic

showkey
07-02-2016, 10:39 PM
Agree......a manufacturer not covering a repair while any warranty is in force is a very tricky. It would appear the power train and extended coverage are in being breached.
I think.an attorney would have a field day with the facts we know so far. Known part failure, no product updates, no notice to customers.

noblemercedes
07-03-2016, 12:10 AM
Turbo failures due to the intake seal failure is well documented in the June Shop Foreman's notes on CV Tekinfo. Mercedes is denying any warranty claims unless there is proof the turbo intake seal was replaced at the fuel filter change as per the factory workshop instructions (WIS). I completely agree that Mercedes should be covering the turbo but their point is that not replacing the seal or over tightening the clamp is an error on the Technician since it is clearly described in the WIS instructions.

The devil is in the details. This has always been a challenge with working on Mercedes. There are obscure but extremely important details in the WIS documents. You can have a stack of pages on even a simple job if you print out every operation. I understand buying yearly access to CV Tekinfo is probably not feasible for most DIY'er but it is becoming more and more necessary to read the WIS instructions before starting a job for the first time. I don't like writing the check for both Startekinfo and CV tekinfo but it is necessary if you want to be a truly professional shop. Not a bad idea to ask the shop that is servicing your van if they have access to the site. Many shops can talk a good game but not many spend the money to really educate themselves in order to protect their clients.

As for the idea of suing Mercedes, I am not an attorney but I would doubt any lawsuit would get very far. The Mercedes legal department in Montvale, NJ has used the fine print in WIS to defend their position many times in the past and they are very good at it. I was "on the other side of the desk" and had to work with the legal department many times when I managed the local dealerships. Mercedes only hires the best attorneys and I have seen clients spend huge amounts of money without getting very far.

The only legal recourse I see is to go after the shop that replaced the fuel filter last. Hopefully Jchirchirillo has the receipt from the last filter replacement and the shop has insurance or deep pockets to cover the mistake.

Mike

Jchirchirillo
07-03-2016, 03:03 AM
Turbo failures due to the intake seal failure is well documented in the June Shop Foreman's notes on CV Tekinfo. Mercedes is denying any warranty claims unless there is proof the turbo intake seal was replaced at the fuel filter change as per the factory workshop instructions (WIS). I completely agree that Mercedes should be covering the turbo but their point is that not replacing the seal or over tightening the clamp is an error on the Technician since it is clearly described in the WIS instructions.

The devil is in the details. This has always been a challenge with working on Mercedes. There are obscure but extremely important details in the WIS documents. You can have a stack of pages on even a simple job if you print out every operation. I understand buying yearly access to CV Tekinfo is probably not feasible for most DIY'er but it is becoming more and more necessary to read the WIS instructions before starting a job for the first time. I don't like writing the check for both Startekinfo and CV tekinfo but it is necessary if you want to be a truly professional shop. Not a bad idea to ask the shop that is servicing your van if they have access to the site. Many shops can talk a good game but not many spend the money to really educate themselves in order to protect their clients.

As for the idea of suing Mercedes, I am not an attorney but I would doubt any lawsuit would get very far. The Mercedes legal department in Montvale, NJ has used the fine print in WIS to defend their position many times in the past and they are very good at it. I was "on the other side of the desk" and had to work with the legal department many times when I managed the local dealerships. Mercedes only hires the best attorneys and I have seen clients spend huge amounts of money without getting very far.

The only legal recourse I see is to go after the shop that replaced the fuel filter last. Hopefully Jchirchirillo has the receipt from the last filter replacement and the shop has insurance or deep pockets to cover the mistake.

Mike
Mike the filter was replaced by myself using a Mann filter. And this was the 4x it was replaced. Was also driven at least 15k miles with that filter before this issue. I found rubber boot to be partially melted and cracked when I saw it last and before giving sprinter to mb service . The service manager said nothing about over tightening. Is there a torque spec? IMO the clamp would have failed if over tightened. The service manager commented that an after market fuel filter and clamp were used . Also the boot could have failed from not being changed or boot getting smashed and folded over during install. At this point mb service seems to pissed that I do my own service and is looking to make a point.

noblemercedes
07-05-2016, 04:29 PM
Mike the filter was replaced by myself using a Mann filter. And this was the 4x it was replaced. Was also driven at least 15k miles with that filter before this issue. I found rubber boot to be partially melted and cracked when I saw it last and before giving sprinter to mb service . The service manager said nothing about over tightening. Is there a torque spec? IMO the clamp would have failed if over tightened. The service manager commented that an after market fuel filter and clamp were used . Also the boot could have failed from not being changed or boot getting smashed and folded over during install. At this point mb service seems to pissed that I do my own service and is looking to make a point.

Sorry to say it but you are in a spot. You are probably going to have to chalk this one up to a really expensive experience. The Service Manager has no say if this is covered by warranty since Mercedes is denying all turbo claims from the seal not being replaced as per the factory workshop instructions. I am fairly sure Service Manager is not pissed but is most likely just frustrated with the whole situation. You are not happy, he is not happy and the situation could have been avoided. I spent almost a decade managing the two local Mercedes dealerships and have seen similar situations. Dealerships and repair shops have a legal exposure for every job we perform for our clients. That is a real expense to professional shops. Bond, insurance, education and installing the best quality parts available. Unfortunately, when you DIY it, you assume the same exposure.

The only advice I can give you is not to double down on your bad luck. Spend the money and fix your van right. Trying to find a cheap shop to replace your turbocharger will most likely make the whole situation worse.

Sorry for your troubles,
Mike

Jchirchirillo
07-05-2016, 08:17 PM
Sorry to say it but you are in a spot. You are probably going to have to chalk this one up to a really expensive experience. The Service Manager has no say if this is covered by warranty since Mercedes is denying all turbo claims from the seal not being replaced as per the factory workshop instructions. I am fairly sure Service Manager is not pissed but is most likely just frustrated with the whole situation. You are not happy, he is not happy and the situation could have been avoided. I spent almost a decade managing the two local Mercedes dealerships and have seen similar situations. Dealerships and repair shops have a legal exposure for every job we perform for our clients. That is a real expense to professional shops. Bond, insurance, education and installing the best quality parts available. Unfortunately, when you DIY it, you assume the same exposure.

The only advice I can give you is not to double down on your bad luck. Spend the money and fix your van right. Trying to find a cheap shop to replace your turbocharger will most likely make the whole situation worse.

Sorry for your troubles,
Mike

mb Dealer is handling this.. however I need to get to the bottom of this. I took a ride down there and spoke with the mechanic working on it also reinspected the turbo ( Fins are partially bent & bearing is partially seized.
As it turns out the rubber boot ( which supposedly caused this) is dryed up & hard / I compared this to a brand new mb part down there. Imo the rubber has just overheated and failed over the course of 65k. Now , IMO me as the consumer should be made aware of this maintenance as per the standard A service or B service that MB makes the owners aware of in there standard breakdown. OR along with dealer I should have been notified as to such bulletins or amendments ..:thumbdown: . After all I PAID FOR THIS RIG!

Jchirchirillo
07-09-2016, 02:29 AM
And then,,, And then ,,, Mb kept my Turbo for a core switch..

noblemercedes
07-09-2016, 03:25 AM
And then,,, And then ,,, Mb kept my Turbo for a core switch..

Did you want it for a souvenir? Isn't it junk?

Mike

Jchirchirillo
07-09-2016, 10:59 AM
Did you want it for a souvenir? Isn't it junk?

Mike

It's mine, and I wanted to have a close look at it.

Jchirchirillo
07-09-2016, 11:25 AM
I'm into this 2013 van with 65,000 miles for over $10,000 in maintenance in three years. And I bought the extended warranty.

noblemercedes
07-09-2016, 02:27 PM
I am guessing the dealer installed a factory exchange turbocharger instead of a new one in order to save you some money. The core charge is only $226 for the turbo. I suggest paying the charge core, look all you want at the bad turbo, reassemble it to it's original condition and return it to the dealer within 30 day so they can refund you the $226. I would do it soon before they send the core back to Mercedes.

Problem solved.

Mike

lindenengineering
07-09-2016, 03:42 PM
mb Dealer is handling this.. however I need to get to the bottom of this. I took a ride down there and spoke with the mechanic working on it also reinspected the turbo ( Fins are partially bent & bearing is partially seized.
As it turns out the rubber boot ( which supposedly caused this) is dryed up & hard / I compared this to a brand new mb part down there. Imo the rubber has just overheated and failed over the course of 65k. Now , IMO me as the consumer should be made aware of this maintenance as per the standard A service or B service that MB makes the owners aware of in there standard breakdown. OR along with dealer I should have been notified as to such bulletins or amendments ..:thumbdown: . After all I PAID FOR THIS RIG!

Having been on vacation I have not read any posts for two weeks but this is worthy of comments reading this thread.

First no manufacturer is obliged to notify the customer of service bulletin and advanced service information (ASI's) the factory issues to legitimate dealers. A recall is about the only time the public gets to no know of a problem.

I have reported a few times (as a warning for DIY'rs) that the rubber sleeve should be checked at every service to avoid what you have unfortunately experienced.
I have also noted on forums submission that the "top hat styled sleeve" found on post 2010 CD 16 engines has a tendency of splitting through heat degradation and contingent failure ingestion into the turbo which causes expensive remediation. That's not to state that the earlier orange colored sleeve found on CD14 engines wasn't prone to failure because it is, but much less so!

For info the sleeve on CD14 engines is made of silicon polymer rubber which has a higher heat tolerance whereas the later sleeve is made of BUNA or neoprene material which has a lower heat resistance.
Why the manufacturer resorted to this move is open to conjecture but you may also note the the center heat shield was deleted on CD16 engines.

In fact I have to question the whole intake system from fresh clean air induction to post turbo manifold entry.
For me the whole system is a bloody mess and akin to a pre-production model where the installation has been approved by Engineering and now must be perfected to give reasonable failure free service. The last bit was overlooked from my perspective and the thing hurriedly rushed into production. To reinforce this viewpoint many of the problems you as DIY'rs face is leakage of induced or compressed air from the many points in the flow path to the EKAS manifolding.
For that very reason alone careful attention has to be conducted to the entire induction system at service intervals to ensure service reliability.

Now contributor NobleMercedes has raised a few pertinent points on repairs/service.

When you repair a vehicle (any vehicle ) for profit you are accepting a risk of being blamed for any subsequent failure whether justified or not!
That is why reputable Independents have garage keepers insurance and liability coverage.
In the case of a claim the owner of the shop merely passes the claim to the indemnify who settle the claim one way or other. This is reflected in the shop rate tariff!
Obviously there is a co-pay like any insurance which the shop has to pay if relief is granted. This causes the shop to be diligent on who repairs the vehicle in the shop and quality of service work provided.
Sometimes it better to simply repair the rig on the shop's dime if a mistake has been made.
its that simple!
Cheaper shops which have lower coverage or none at all, most likely have lower skilled techs and less equipment and you run the very real risk of getting a poor or terrible job done which costs more in the long run to put right!
Often at the owners dime!

The same applies to you the DIYr!
A simple mistake can lead to very expensive results these days .

A case study
Not dwelling on the issue here but let's focus in on the simple job of changing the air filter cartridge.
For those that have done it, this often means disconnecting the air intake tube and the atmospheric sensor connector.
Upon refit you pat yourself on the back for a simple job done!
But was it?

Did the air intake at the turbo get dislodged a bit and did that puny looking three pin connector at the atmospheric sensor get connected properly? Furthermore were the very fine wires connected within it get compromised or damaged?

Do you run it up the street with a scanner reading the activity live data and know what to look for?

Now after a few start cycles you get a CEL on and wonder what the issue is as the vehicle slowly starts to lose power!
Lack of boost maybe, but unseen black smoke is causing heavy contamination within the exhaust system which leads in turn to further more complicated issues as it goes down rapidly.
Or
Maybe you are a putzer style driver that doesn't notice the lower power output until you need it and then you have been driving it for while with the CEL on and wondering what is the problem? In fact its like some reoccurring issue like herpes to some !

A trip to The Zone for a free scan doesn't reveal much and in the end its a detailed scan for $130 that shows a string of codes/faults. OMG!:frown:
After much remediation and wallet draining the final issue is there P2623-001 turbo drift at idle!
The root cause of the problem and a hidden overlooked bad connection at the atmospheric sensor (sensors can't jive together) causing the PCM to be unable to compute a boost pressure setting.
Now a pro-shop missed this and changed the exhaust filter after they couldn't get a
satisfactory re-gen.

This whole repair business from simple service activities are fraught with potential problems and its not Granddads Olds anymore.
Take care & be careful
Dennis
Mechanic

noblemercedes
07-09-2016, 05:19 PM
Dennis,

By the length of your post, I see you are well rested from your vacation. :laughing:

I am encouraging the moderators to possibly create a "read only section" where only official factory bulletins, WIS instruction and Shop Foreman notes could be posted. I spend a lot of coin to get all the factory information and I don't mind sharing some of the important information. I just get frustrated when it gets buried and then rehashed again a few weeks later. Usually after a member makes a costly mistake. In the last week, I have posted the three documents from Mercedes. Clean air tube seal, 906 ball joint inspection process and 906 front swaybar bushing update. I am happy one got a sticky but all of the information is commonly discussed and I wish there was a place for unskewed information from the factory.

Your thoughts? Maybe you can help encourage if you agree.

Mike

lindenengineering
07-09-2016, 05:32 PM
Mike
Yes and yes!
I too feel a bit frustrated having posted a service technique warning only to find another member has posted a "help me" on the very same topic a few says later .

What you are posting is important for everyone and I find it through tech support submission by various entities which I often share on the this forum.

Best regards
Dennis

Jchirchirillo
07-09-2016, 08:42 PM
I am guessing the dealer installed a factory exchange turbocharger instead of a new one in order to save you some money. The core charge is only $226 for the turbo. I suggest paying the charge core, look all you want at the bad turbo, reassemble it to it's original condition and return it to the dealer within 30 day so they can refund you the $226. I would do it soon before they send the core back to Mercedes.

Problem solved.

Mike

Save me money ? Thats pretty funny... $2,300 for a rebuilt turbo ? New Oem's are online for $1,500.. But they refused to hand it over anyway . so that ship sailed.. Mb does no favors..
My wife wanted the NEW Gwagon,,, That ship has now sailed also..

noblemercedes
07-09-2016, 10:32 PM
Save me money ? Thats pretty funny... $2,300 for a rebuilt turbo ? New Oem's are online for $1,500.. But they refused to hand it over anyway . so that ship sailed.. Mb does no favors..
My wife wanted the NEW Gwagon,,, That ship has now sailed also..

Even though I disagree with you on so many points regarding your opinion of Mercedes, your entitlements as a vehicle owner and dealerships in general, it is wrong that the dealership would not let you pay the core charge and keep the damaged turbocharger. You could really push this point with the Service Manager if having the old turbocharger really is that important to you.

Mike

Jchirchirillo
07-09-2016, 11:44 PM
Even though I disagree with you on so many points regarding your opinion of Mercedes, your entitlements as a vehicle owner and dealerships in general, it is wrong that the dealership would not let you pay the core charge and keep the damaged turbocharger. You could really push this point with the Service Manager if having the old turbocharger really is that important to you.

Mike

And we all realize that your need to disagree is fueled buy your investment in making a living. Moreover , that Mercedes Benz has capitalized with there lack of quality control in order to increase profits. No matter who I talk to has the same complaint, Mercedes benz doesn't stand behind there cars , period . And will not buy another MB product..
There was a time when the star meant something....

How about this , the paint is blistering and falling off my rig on all panels including Roof... MB has photo'ed and documented this using there own body shop. They offered to paint 1 panel or give me $1500 toward a new rig. :crazy:

Jchirchirillo
07-10-2016, 03:18 PM
We should really talk about how the Maintenance Booklet is worded.

Inner cover page: We strongly recommend that you have your vehicle serviced by an authorized Sprinter Dealer .... * As long as this is not mandatory , all service Bulletins need to be passed along to the owner. Especially when theres a safety issue such as the sudden loss of power.

Fact #1 - Yes , the fuel filter was changed by myself .. However , The intake tube was never removed or was it ever turned to gain access to the fuel filter. Fuel filter is easily removed without disturbing seal.

Fact #2 - In order to inspect seal intake needs to be removed.

Fact# 3- No where in the service manual is the intake/turbo seal scheduled for inspection or replacement.

Fact#4 - Complaint has been filed with BBB

Yet to be proven -
1.Mercedes Benz has charged me for a brand new Turbo but used a re-manufactured / core.

lindenengineering
07-10-2016, 04:57 PM
We should really talk about how the Maintenance Booklet is worded.

Inner cover page: We strongly recommend that you have your vehicle serviced by an authorized Sprinter Dealer .... * As long as this is not mandatory , all service Bulletins need to be passed along to the owner. Especially when theres a safety issue such as the sudden loss of power.

Fact #1 - Yes , the fuel filter was changed by myself .. However , The intake tube was never removed or was it ever turned to gain access to the fuel filter. Fuel filter is easily removed without disturbing seal.

Fact #2 - In order to inspect seal intake needs to be removed.

Fact# 3- No where in the service manual is the intake/turbo seal scheduled for inspection or replacement.

Fact#4 - Complaint has been filed with BBB

Yet to be proven -
1.Mercedes Benz has charged me for a brand new Turbo but used a re-manufactured / core.

Jchirchirillo

Your post points are taken.
As with some sympathy I can understand your frustration.
Frankly the service bulletins bit is puffing. but clearly reference is made to bulletins on recalls.


Degradation of that seal causing contingent damage has always been a concern.
We discovered it years ago by accident and only after a measure of curiosity about oil carry over and breather defects.
Since then of course its part of a routine 10K service must do!

In defense of MB (should any modicum be needed) just like many other manufacturers its easy to overlook a weak point. That's where product familiarity comes in.

I can site on a Landrover Discovery & the need to carefully inspect plastic coolant bleed lines hidden under the fan cowl which has a tendency after about 80K of splitting and causing rapid coolant loss leading to engine failure.
There is no mention about checking it specifically except a blanket statement about check all coolant lines and hose at a service interval. Which of course means pulling stuff out which the DIY'r would be less inclined to do!

So in summary these types of issues are not just isolated to MB they go cross the board in fixing almost any vehicle these days. Deep product familiarity really is a must these days.

On recon units there is a pitfall and it has been reported on these forums about a new Sprinter with a recon transmission. To-Wit:-
When buying a "new major unit" from MB you get Re-Cons sold as replacements, NOT new units. Engines, Transmissions and turbos to cite a few.

As a retailer I have to be exceptionally careful about terms and descriptions when submitting a billing to customer as required by Colorado law. (as in my case)
I must disclose NEW Re-con or Used/Take off's to my clients. Hence you should check locally is the same applies in your state. (NJ for example) .
If by selling you a Recon when a NEW was specified on the billing this is a tort in commercial law; well at least it is in Colorado!
And yes a NEW turbo is available from a Retail/trade outlet for a lot less than the MB supplied one. That is what we specify when a turbo is needed.

Clearly the product has not measured up to your expectations, which is a shame because the Sprinter isn't a bad product, just a commercial vehicle. I do however question spending 10K on maintenance and repairs in such a short period.
Makes me wonder what has been fixed so far!

Also makes me wonder if the MB product is right for you, a bit like wanting to buy a G Wagon as you have posted!
Why on earth would you want to buy a vehicle whose platform was laid down in the 1970's and has been rehashed numerous times!?:thinking:
Do you really need a vehicle for extreme off road operation in New Jersey? When if you need a 4WD then a new product of this century like Toyota, Landrover, or Ford product might fit the bill with much more modern tech specs than an old re-vamped MB piece bent iron formulated in the middle of the last century? Curious ?
I hope this at least is a helpful post in some aspects for you.
All the best
Dennis

bryan11
07-12-2016, 09:05 PM
Because of this post I decided to buy the part and replace before my turbo blew up!

I've done the last two fuel filter changes AND removed the intake to the turbo while doing so. I even damaged the fuel return line and had to have that replaced by a professional. I have about the same mileage as the OP and don't baby the engine. Lots of idling, some in the Death Valley area during a vacation. (113 degree temps, idling a lot) I figured that seal was toasted. Nope. Not even close. It looks practically new and in good working order.

Strange how his seal damaged his turbo yet mine looks great. I'm telling ya, I don't baby this engine. LOT's of hot engine idling.

I can only imagine the dealer replaced this part without telling me while replacing my EGR valve a year ago. (EGR probably because of all the idling!!)

:thinking:

plmbst
07-14-2016, 01:35 PM
OK, so now I'm concerned and with a 60k service due soon, are there part #'s available for a 2013 cargo?
Thanks.
Peter S

Jchirchirillo
04-23-2017, 04:09 AM
MB was a no show in Court. Case settled out . All funds returned by MB...

flman
04-23-2017, 01:27 PM
I'm into this 2013 van with 65,000 miles for over $10,000 in maintenance in three years. And I bought the extended warranty.

I feel your pain. :bash:

72chevy4x4
04-23-2017, 08:56 PM
how large was the settlement if you don't mind sharing? I'm curious why they wouldn't show for court.

eightyeightkeys
04-24-2017, 12:34 AM
Mb- turbo is blown
Cause - rubber boot on turbo was not changed when fuel filter was replaced . Therefore boot folded over and was sucked into turbo causing failure . They also said there's tons of bulletins about this. So Mb will not cover parts or labor under Ext mb 125k warrantee . Turbo is $2300 plus misc parts and labor. You can pretty much wipe your ass with mb Ext warrantee ..Really bs ...

Anyone have a pic of the rubber boot that failed ?

I've got an '08 3500 and have changed my fuel filter many times....never a problem. Now, I'm worried.

showkey
04-24-2017, 03:15 AM
Anyone have a pic of the rubber boot that failed ?

I've got an '08 3500 and have changed my fuel filter many times....never a problem. Now, I'm worried.


Front of turbo clean air intake from air cleaner, orange gasket seals the black air intake pipe.

https://c2.staticflickr.com/8/7300/28009325361_e004a5c399.jpg


https://sprinter-source.com/forum/attachment.php?attachmentid=36427&d=1314063036

Link to more info on seal damage

https://sprinter-source.com/forum/showpost.php?p=148967&postcount=22

eightyeightkeys
04-24-2017, 02:06 PM
Front of turbo clean air intake from air cleaner, orange gasket seals the black air intake pipe.

https://c2.staticflickr.com/8/7300/28009325361_e004a5c399.jpg


https://sprinter-source.com/forum/attachment.php?attachmentid=36427&d=1314063036

Link to more info on seal damage

https://sprinter-source.com/forum/showpost.php?p=148967&postcount=22

Thank-you showkey !

Bujt, I don't understand what this has to do with the fuel filter change. Is it a regular maintenance item that should be done at the same interval as the fuel filter ?

showkey
04-24-2017, 05:58 PM
Many people including MB technicians remove the clean air duct from the front of the turbo during the fuel filter service.

Plus even just moving or stressing the air duct can loosen or disturb the clamp and or gasket. Several posts and problems relate back to this gasket and pipe like CEL, LIMP, LOW BOOST, MAF codes, turbo whistle noise........common right after a fuel filter service. The real BIG problem is if the gasket gets sucked into the turbo or dirt and dust are allowed to by pass the filter for any length of time.

Over tightening the clamp can split the gasket as well........so there is torque spec ..........that likely very few actually measure.

flman
04-24-2017, 09:27 PM
Many people including MB technicians remove the clean air duct from the front of the turbo during the fuel filter service.

Plus even just moving or stressing the air duct can loosen or disturb the clamp and or gasket. Several posts and problems relate back to this gasket and pipe like CEL, LIMP, LOW BOOST, MAF codes, turbo whistle noise........common right after a fuel filter service. The real BIG problem is if the gasket gets sucked into the turbo or dirt and dust are allowed to by pass the filter for any length of time.

Over tightening the clamp can split the gasket as well........so there is torque spec ..........that likely very few actually measure.

I never tightened mine very tight, it does not take much to hold it on.

Jchirchirillo
04-25-2017, 01:55 AM
As per MB Tech: Mb has changed to a cheaper quality compound since the Red gasket. Newer black Gasket will dry rot...

Gillcollc
06-16-2017, 02:29 PM
As it turns out, maybe it should have been "Loss of power & woe".

Am I up to speed?

The fuel filter was changed and part of the process requires R&R remove and re-install of the hose from the air filter box to the turbo inlet?

Why would a new turbo hose part make a difference?

Was the seal design changed? If yes, then why is there just a Tech Notice and not a full recall? This sounds like a pretty serious flaw to me.

If the new part isn't re-designed then can't the new part be improperly installed the same as a used one?


I'd be over the top pissed off at this situation. With an extended warranty maybe contacting MB customer service will get some results.

:2cents: vic

Ok so recalls are only for safety issues. Like fire or anything that may cause an accident. But not for part failure do to age and use. The real problem is the workmanship of who ever did the fuel filter. The seal at the turbo is orange and will be soaked in oil. Clean it all off and reinstall properly. And you will have no problems. I see this all the time. Sometimes I can even just pull the tube off by hand barely pulling on it. It will cause driveability code like mass air and turbo boost codes. And remember the dealer is not the manufacture. So if the dealer tech is who caused the problem with poor workmanship than really the dealer is responsible not the manufacture.

35577
04-10-2018, 10:55 PM
I am not sure exactly what seal is being talked about but am concerned because l have recently replaced the glow plugs on my 2008 v6. Is this where the hose from the air cleaner goes on to the center of the turbocharger.
I need help for my peace of mine I replaced the glow plugs to get ready for a trip from SE Alabama to W Texas,planing to leave around the first of May

35577
04-11-2018, 12:41 AM
Ok I missed it ,it is indeed the seal I described. I have ordered a new seal so all is good.
I havenít seen it mentioned hear but I get really good service from europarts-sad.com.