I just had a somewhat similar issue, my CEL light comes on not the add DEF light. I have no idea what the code on my AutoEnginuity scanner ment. It was a DEF sensor plausibility error. So I bring it to the stealership they tell me no CEL light was on and they added 11 liters of def fluid in all is fine pay the bill $200.00 I don't want to pay to have someone add fluid, and I want to know why the add def light did not come on. I have 50k miles on the 2011 Sprinter, so I know how it should work, the light comes on you add fluid the light goes off. I hope someone has some suggestions.
Well first I am not sure your AE scanner has the ability to fully interrogate the system(s)
I mention SYSTEMS because there is the PCM and the Adblue module.
Since these two modules have intercommunication a system malfunction will throw a CEL the Adblue symbol might not be illuminated .
Now using your scanner I am going to presume you used it ONLY as a code reader. Hence you obtained a plausibility error fault/code which you had difficulty in interpreting .
If you have the ability on the machine to read data from the Adblue module and its system, then it would have displayed a string of information on heaters , pressure, level status and whether each sensor is "wet" to mention a few!
Of course it begs the question if you were able to get live data could you interpret that and effectively determine what was causing the CEL to come on in the first place.
Usually it takes a bit of technical training and servicing experience as a shop mechanic/tech to quickly pinpoint the problem area.
If you are in the trade have you been on any training courses to fully understand how the system works and interacts together?
Since your testimony doesn't include what the the dealer did to eradicate the CEL I can only assume it dropped out of adaption or had communication error which by the way is not unusual. They (dealer) merely added fluid which I would have done, noted then cleared the code and looked at the relevant live data coming out of the systems. Then maybe did a re-adaption or re-flash as appropriate ! Who knows!
Satisfied with the result of full preparation returned it to you for the time it took to fix it/make it work to spec.
The $200 bill isn't outrageous and is commensurate with auto repair/service industry norms.
Hope that goes somewhere in explaining what has happened.
Dennis