View Full Version : Hoekstra, Troy, MI (Freightliner)
01-18-2010, 07:11 AM
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Hoekstra Specialty Vehicles, LLC
555 Oliver Dr.
Troy, MI 48084
Toll Free: 1-800-248-9951
Sales Direct: 586-630-2010 Steve Titcombe
07-08-2012, 07:00 AM
Hoekstra is by far the best Sprinter shop I've used. In fact one of the nicest dealer/repair facility I've been to. Very friendly and extremely helpful. The best inventory I've come across, they know all the part #'s by heart. I've even had spot on over the phone diagnosis, just to walk out the next day after service with a bill half the price of 2 other local dealers, because they scanned codes and tested thoroughly. Then explained to me so I understood the process. So far last 2 years has been perfect results, suggestions and their prices are great. Parts pricing is right on with Europarts. If you want to know what spare parts to keep on your truck to prepare for a long trip or just in case, just look at what they have high inventory of. Daryl (tech) has done my last few services and its always quicker than promised and he's been very out going with taking care of anything I ask. Ron Hayes and Eric Coulter always return calls and do follow ups to make sure I'm still good. Nobody walks by without making sure your taking care of... period. When MB and Dodge split, I didn't know what I was gonna do for the next trucks and service. I will be purchasing my next vans from Hoekstra and I need not worry about any service no longer. Very competent , old school, done right the first time good people there.
PS: there weren't any service bulletins that I brought or mentioned that they were not already aware of and very familiar with. ALL SPRINTER years and makes including campers, I see plenty of them there too. MB OEM parts.
08-24-2012, 03:31 PM
Probably the BEST service experience I've ever had with any vehicle. Every employee was friendly, knowledgeable, helpful and seemed genuinely happy to be working for Hoekstra. Prices are reasonable and there is no attempt to up sale. A welcome change from my experience with MB dealerships.
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